UAE National | Receptionist | Al-Futtaim Automotive | Honda & TE

Al Futtaim Private Company (LLC); Dubai; On-site; AED 45,000 - 78,000; Full time

Benefits offered by this job

Job summary

Al Futtaim Private Company (LLC) in Dubai is seeking a receptionist to support the Aftersales Department. You will be the main contact for customers, handling phone and face-to-face interactions while delivering high standards of service to support retention and monthly/annual objectives.

Responsibilities include managing calls, emails, and in-person inquiries, logging details, and coordinating with staff to ensure fast, accurate responses within company guidelines.

Qualifications

• Strong English communication skills.
• 1-2 years of experience in customer service roles.
• Pleasant personality to ensure positive customer interactions.
• Proactive, hardworking and motivated approach to all aspects of the role.
• Basic understanding of IT systems is advantageous for managing calls and inquiries.

Responsibilities

• Handle all incoming telephone communications and forward to relevant team members as needed.
• Provide excellent customer service via email, phone, or in-person according to policy.
• Resolve customer queries promptly and escalate when necessary.
• Attend to customer needs, understand requirements and ensure inquiries are handled quickly.
• Log all calls with time, date and caller details.
• Maintain up-to-date knowledge of personnel and procedures to provide accurate information.
• Deal with drop-in customers by coordinating with employees to expedite service.

Skills

Clear communication

Problem solving

Multi-tasking

Interpersonal skills

Tools

IT systems basics

Job description

Overview Of The Role:

• The Receptionist is vital to supporting the Aftersales Department by acting as the main point of contact for customer communications. This role is focused on delivering the highest standard of customer service to achieve monthly and annual objectives. It involves managing both phone and face-to-face interactions, ensuring customer satisfaction and retention. As a liaison between customers and the team, the Receptionist facilitates efficient operations within Honda’s service framework, striving to create a positive customer experience and resolve issues proactively.

What You Will Do:

General

• Handle all incoming telephone communications, noting reasons for calls and forwarding to relevant team members as per availability.

• Provide excellent customer service according to company policy and procedures via email, phone, or in-person.

• Resolve customer queries promptly within company guidelines and elevate issues to a higher level if necessary.

• Attend to customer needs, understand their requirements, and ensure inquiries are handled quickly and efficiently.

• Log all calls, including time, date, and caller details for record-keeping purposes.

• Maintain an up-to-date knowledge of personnel and procedures to provide accurate information to customers.

• Deal with 'drop-in' customers efficiently by coordinating with employees to expedite service.

Desired Candidate Profile

Required Skills To Be Successful:

• Excellent communicative abilities, both verbal and written, to interact with customers effectively.

• Problem-solving skills to address and resolve customer inquiries promptly.

• Ability to manage multiple tasks simultaneously while maintaining attention to detail.

• Interpersonal skills to engage with customers and colleagues constructively.

What Qualifies You For The Role:

• Strong English communication skills.

• 1-2 years of experience in customer service roles.

• Pleasant personality to ensure positive customer interactions.

• Proactive, hardworking, and motivated approach to all aspects of the role.

• Basic understanding of IT systems is advantageous for managing calls and inquiries.