UAE National | Guest Relations Officer | Al-Futtaim Automotive | Honda

Al Futtaim Private Company (LLC); Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking a result-driven Sales professional to drive monthly unit sales, maximize gross margins, and exceed product sales targets in a Dubai showroom environment.

The role emphasizes customer engagement, lead management, and accurate data capture in the C4C system, supporting strategic actions and referrals to showroom managers to boost revenue and customer satisfaction.

Qualifications

• Bachelor's degree is required.
• Minimum 2 years of sales experience, automotive experience preferred.
• Proficiency in written and spoken English; Arabic is preferable.
• Strong negotiation and upselling skills; ability to influence customer choices.
• Excellent communication and data handling abilities.

Responsibilities

• Guide customers through a structured sales journey to achieve monthly targets.
• Maximize retained gross margins on unit sales to support branch profitability.
• Meet monthly Finance and Insurance product sales targets and related allowances.
• Convert leads from Tel, Web, and Walk-in channels to at least a 25% conversion rate.
• Capture and manage customer data in the C4C system for accurate follow-up.

Skills

Negotiation

Sales skills

Excel

Data management

Communication

Multitasking

Strategic planning

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Sales Achievements

• Achieve monthly unit sale targets by guiding customers through a structured sales journey
• Maximize retained gross margins on unit sales to maintain branch profitability

Product Sales

• Achieve monthly Finance and Insurance product sales targets
• Achieve the set trade-ins and Dealer Installed Options accessory sales targets

Customer Engagement

• Promote effective referrals to Showroom Managers for 100 second facing to enhance revenue and customer satisfaction metrics NPS CSV
• Ensure capture and management of customer data in C4C system for accurate tracking and follow-up

Lead Management

• Manage and convert leads from various channels Tel Web Walk-in to achieve a minimum 25% conversion rate

Required Skills To Be Successful

• Strong negotiation and sales skills
• Proficiency in Microsoft Excel and data management tools
• Excellent written and verbal communication abilities
• Ability to multitask and develop strategic action plans

What Qualifies You For The Role

• Minimum of Bachelor's degree
• 2 years of sales experience, preferably in the automotive industry
• Proficiency in written and spoken English; Arabic is preferable
• Strong negotiation and upselling skills, with the ability to influence customer choices