UAE CDD Team Leader - LTA 24 Months

HSBC Holdings plc; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

HSBC Holdings plc in the UAE seeks a senior CDD/KYC operations professional to oversee portfolio reviews and ensure adherence to AML regulations. The role focuses on continuous process improvement, cost-effective delivery, and strong stakeholder collaboration while mentoring the Single Actor Model team in documentation and voice.

You will lead day-to-day workflows, monitor productivity, and ensure timely, high-quality CDD reviews with clear MI and governance across the business and control

Qualifications

• Experience with AML/CFT controls and regulatory requirements.
• Proven ability to review and improve CDD/KYC processes.
• Strong communication across business, control functions and Relationship Managers.

Responsibilities

• Oversee CDD and related due diligence reviews to required quality and timeliness.
• Manage day-to-day workflow and productivity targets for the CDD/KYC team.
• Communicate changes to procedures and embed new initiatives across teams.
• Produce clear MI and project updates reflecting delivery outcomes.
• Coach and train the team to build capability in documentation and voice processes.
• Collaborate with Relationship Managers and control partners to resolve complex queries.

Skills

AML/KYC knowledge

CDD knowledge

Stakeholder management

Training & coaching

Data analysis

Clear communication

Education

Bachelor's degree (3+ years)

Job description

Please note : This is a long term assignment for 24 months, based in Al Ain, UAE.

The Opportunity

This role sits within IWPB KYC Operations in the UAE and plays a critical part in customer portfolio reviews shaped by Global Anti Money Laundering (AML), Customer Due Diligence (CDD) and Sanctions requirements and local regulations. You’ll oversee day-to-day delivery across CDD operations and voice activities, helping ensure work is completed to agreed timescales with the right quality and control.

A key focus is on continuous improvement - reviewing processes and procedures, communicating changes and embedding them effectively. You’ll also support business onshoring of the CDD/KYC process while managing cost and resources to minimise risk and maintain service levels. Success means strong productivity and quality outcomes, clear and accurate MI and well-managed stakeholder relationships across the business and control functions. You’ll also help build capability through effective training and coaching for the Single Actor Model team with attention to both documentation and voice.

What you'll be doing

• Oversee workflow and priorities to ensure cases are processed within agreed timescales and procedures
• Set, monitor and achieve productivity and quality targets to support key business indicators (KBIs) and resource utilisation
• Review procedural changes and new initiatives then communicate and embed them across the teams in scope
• Evaluate processes regularly to identify improvements that strengthen operational effectiveness and cost outcomes
• Complete CDD and additional due diligence reviews to the required quality and detail, reaching clear outcomes on a timely basis
• Partner with customer business areas to maintain service quality and identify opportunities to improve delivery
• Manage complex queries and discussions with Quality Control, Quality Assurance, Compliance and Relationship Managers
• Produce accurate MI and project updates in a clear structure that reflects delivery against agreed outcomes

What we're looking for

• A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory
• Bring substantial banking experience with relevant AML/KYC capability including CDD and sanctions knowledge
• Demonstrate hands‑on experience in client portfolio reviews, including direct client interaction across retail client segments
• Apply working knowledge of KYC and AML regulations and the controls expected in a regulated environment
• Show experience implementing risk management policies and procedures with appropriate governance and control discipline
• Demonstrate experience working with stakeholders to define required data points for customer portfolio reviews
• Communicate clearly when handling complex case matters and coordinating with business and control functions
• Build capability through training and coaching, using accurate tracking to manage learning progress
• Hold an AML/CFT-related certification or bring equivalent demonstrable experience in AML/CFT practice

Strengthening CDD delivery in UAE

This is an opportunity to shape how portfolio reviews are delivered - improving quality, consistency and customer outcomes while meeting AML, CDD and sanctions expectations. You’ll work closely with Relationship Managers and control partners to resolve complex queries and keep delivery on track. The work is varied and highly visible with clear links to risk management and client experience. If you want to help build a strong operating rhythm across documentation and voice while improving processes and MI this role offers the scope to make that impact.