Transformation Manager (UAE National)

HSBC Holdings plc; Abu Dhabi; Hybrid; AED 300,000 - 550,000; Full time

Job summary

HSBC Holdings plc in the United Arab Emirates seeks a Transformation Manager to lead end-to-end transformation initiatives across the Middle East, North Africa and Turkey region. You will deliver measurable improvements in performance, customer and colleague experience, operational efficiency, risk and control effectiveness, and productivity.

You will translate strategy into executable change, establish governance, manage senior stakeholders, and drive risk, control and digitisation initiatives

Qualifications

• UAE visa requires a graduation degree; attestations/equivalency if degree from outside UAE.
• Strong banking risk and control understanding; engage with Second Line of Defence.
• Proven ability to embed controls into process and tech changes with audit-ready evidence.
• Experience with Lean or Six Sigma and strong root-cause analysis.
• Data-led decision making with performance metrics and dashboards.
• Partner effectively with Technology; manage governance forums and stakeholders.
• Able to operate in ambiguity, negotiate trade-offs, and drive timely decisions.

Responsibilities

• Lead a portfolio of transformation programmes from initiation through closure.
• Translate strategy into clear roadmaps with scope, milestones and benefits.
• Establish governance including steering committees and investment cases.
• Provide progress reporting on risks, dependencies, issues and benefits.
• Embed risk, control and audit requirements into delivery with cross‑functional teams.
• Lead process improvement, operating model redesign and digitisation initiatives.
• Define target operating models and build business cases with trade-off analysis.
• Track benefits and take corrective action where needed.
• Build strong relationships with senior stakeholders and influence outcomes.
• Drive adoption and sustain change with communications, readiness and training.

Skills

Stakeholder management

Change delivery

Data-driven decisions

Risk & controls

Governance reporting

Negotiation skills

Education

Bachelor's degree

Job description

Job description

Some careers grow faster than others.

If you’re looking for an opportunity to develop your career, take the next step in fulfilling your potential at HSBC.

The opportunity

We’re looking for a Transformation Manager to lead end-to-end transformation initiatives across the Middle East, North Africa and Turkey region. You’ll deliver measurable improvements in business performance, customer and colleague experience, operational efficiency, risk and control effectiveness, and productivity.

You’ll translate strategy into executable change, establish strong governance and delivery discipline, and lead stakeholders across business, operations, technology, risk and finance.

Key responsibilities

• Lead a portfolio of transformation programmes and projects from initiation through to closure, delivering agreed outcomes on time and within budget.
• Translate strategic priorities into clear roadmaps covering scope, sequencing, resources, milestones, dependencies and measurable benefits.
• Establish and manage governance arrangements, including steering committees, approval forums, investment cases, key milestone approvals and post-implementation reviews.
• Provide clear reporting on progress, risks, dependencies, issues, benefits and decisions required, escalating matters early where appropriate.
• Embed robust risk, control and audit requirements into transformation delivery, working closely with Risk, Compliance, Legal, Finance, Technology and Operations.
• Lead process improvement, operating model redesign, digitisation, efficiency and control enhancement initiatives.
• Define target operating models, build business cases, conduct discovery and root‑cause analysis, and make informed trade‑offs across time, cost, quality and risk.
• Track financial and non‑financial benefits, taking corrective action where outcomes are at risk.
• Build strong relationships with senior stakeholders, influence without formal authority and resolve competing priorities.
• Lead cross‑functional teams and third parties where required, establishing clear accountability, delivery cadence and performance expectations.
• Drive adoption and sustainable change through effective communications, training, readiness assessments and post‑implementation support.
• Promote inclusive leadership, constructive challenge, transparent escalation and continuous improvement.

Experience & qualifications

• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up‑to‑date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).
• Strong understanding of banking risk and control expectations, with the confidence to engage effectively with the Second Line of Defence and Internal Audit.
• Proven experience building controls into process and technology change, including change governance, policy adherence and maintaining robust, audit‑ready evidence.
• Demonstrated process improvement capability, such as Lean or Six Sigma, with strong root‑cause analysis skills and a simplification mindset.
• Data‑led approach to decision‑making, with experience using performance measures, management information and dashboards to define success measures and track outcomes.
• Effective partner to Technology teams, spanning requirements, testing, release planning and post‑implementation stabilisation.
• Strong senior stakeholder management, with clear and concise communication and confidence presenting to governance forums and influencing outcomes.
• Able to operate in ambiguity, manage trade‑offs and drive timely decisions through structured negotiation and prioritisation.

We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours, subject to approvals.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited

Preferred candidate

Nationality

United Arab Emirates