Training & Quality Excellence Specialist

Meydan Free Zone; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Meydan Free Zone is seeking a dynamic Training & Quality Specialist to develop employee capabilities, sustain service and process quality, identify performance gaps, and drive continuous improvement across operational and customer-facing teams.

You will deliver onboarding, classroom and virtual training, create manuals, SOPs, assessments and e-learning content, perform audits and coaching, track effectiveness, and collaborate with SMEs to keep materials current.

Qualifications

• 3–5 years in Training, Learning & Development, Quality Assurance, or a similar role.
• Proven experience in training delivery, content development, quality monitoring, auditing, and coaching.
• Strong presentation, facilitation, communication, analytical, and stakeholder-management skills.
• Excellent written and spoken English.

Responsibilities

• Deliver onboarding, classroom, virtual, refresher, and hands-on training.
• Develop and maintain training materials: presentations, manuals, SOPs, and e-learning content.
• Translate policies and updates into clear training content.
• Conduct employee assessments, coaching sessions, and post-training evaluations.
• Conduct regular quality audits and performance reviews to ensure compliance with processes and service standards.
• Identify recurring errors, quality gaps, and performance trends and conduct root-cause analysis.
• Recommend and monitor corrective and preventive actions based on quality findings.
• Use quality findings and performance data to develop targeted training and coaching interventions.
• Track and report training effectiveness, quality scores, assessment results, error trends, and improvement actions.
• Coordinate with subject-matter experts to keep materials updated.
• Support rollout of new services, processes, systems, and regulatory updates.
• Continuously improve training and quality programs based on requirements and feedback.

Skills

Training delivery

Content development

Quality monitoring

Auditing

Coaching

PowerPoint

Word

Excel

Stakeholder mgmt

English fluency

Tools

LMS

E-learning

AI tools

Process mapping

Job description

Meydan Free Zone is seeking a dynamic Training & Quality Specialist to develop employee capabilities, sustain service and process quality, identify performance gaps, and drive continuous improvement across operational and customer-facing teams.

You will deliver onboarding, classroom and virtual training, create manuals, SOPs, assessments and e-learning content, perform audits and coaching, track effectiveness, and collaborate with SMEs to keep materials current.