Training Manager

FashionUnited; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

FashionUnited is looking for a dedicated Training Manager in Dubai to lead the training strategy for Vacheron Constantin’s sales teams. You will enhance retail performance and develop comprehensive training plans while collaborating with various stakeholders.

The ideal candidate will have luxury retail experience, excellent communication skills, and be fluent in English and Arabic. This role requires frequent travel to support operations.

Qualifications

• Proven track record in developing training strategies within a boutique environment.
• Ability to captivate diverse audiences effectively.
• Strong organizational and budget management skills.

Responsibilities

• Define and execute comprehensive training plans for retail and wholesale teams.
• Deliver trainings, including e-learning and in-boutique coaching.
• Manage training budget and collaborate with HQ.

Skills

Fluency in English

Fluency in Arabic

Retail experience in luxury

Training strategy development

Communication skills

Analytical skills

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

FOR THOSE WHO EMBRACE TRANSMISSION

Join a Maison where transmission of savoir-faire is an ever-evolving quest, drawing on our heritage to trailblaze an even brighter future. Play your part in driving our collective success.

YOUR ROLE

We are seeking a dedicated Training Manager to spearhead the Vacheron Constantin training strategy for our retail and wholesale sales teams. This pivotal role involves defining and executing comprehensive training plans, identifying specific development needs, and ensuring consistent brand messaging across the region. You will be instrumental in enhancing the teams' skills, optimizing sales performance, and fostering a culture of continuous learning, working in close coordination with HQ, Boutique & Sales Managers, and the local HR teams.

PLAYING YOUR PART

You will serve as the Vacheron Constantin knowledge expert, educating sales teams on brand history, creations, and competitive advantages. Your responsibilities include planning, organizing, and delivering all retail and wholesale trainings, encompassing e-learning, in-boutique coaching, and role-plays to refine sales techniques. You will also act as an L&D expert, building annual training programs, establishing individual development paths, managing the training budget, and collaborating with HQ. Additionally, you will support retail performance by identifying high-potential talent, implementing performance improvement action plans, and monitoring Mystery Shopping results.

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require:

• Essential retail experience within a boutique environment, ideally in luxury, with a proven track record in developing and implementing training strategies.
• Fluency in both English and Arabic.
• Profound knowledge of Vacheron Constantinor a strong capacity to quickly master brand specifics.
• Exceptional communication, interpersonal, and facilitation skills, capable of captivating and adapting to diverse audiences.
• Strong organizational and budgetary management skillsfor planning and executing comprehensive training programs.
• Highly analytical, proactive, and creative, with the ability to assess situations, synthesize information, and drive innovative, action-oriented solutions.
• A collaborative team-playerwith an autonomous approach, eager to learn, share, and contribute to continuous improvement in line with the Maison's values.
• Willingness and ability to travel frequently (~70%)to support field operations.

If this fires your imagination, we welcome your application.