Ticketing Technical Lead – Bus

Systra; Dubai; On-site; AED 450,000 - 700,000; Full time

Job summary

SYSTRA is seeking a Ticketing Technical Lead in Dubai to supervise the verification of vendor-built ticketing systems across bus, metro and rail networks. Based in the client’s Dubai office, you will report to the Project Manager and guide technical teams through deployment and validation.

You will lead assessments of ABT and open-loop deployments, oversee migration plans, and ensure seamless integration with central systems while supporting tender stages and post-launch take-over activities.

Qualifications

• Master of Science in Engineering, Computer Science or related technical field is essential.
• ,

Responsibilities

• Supervise and verify the compliance of ticketing systems delivered by vendors for BUS, metro, and rail modes.

Skills

Public transport ticketing

ABT (Account-Based Ticketing)

Open-loop ticketing

Ticketing system integration

Bus/metro/rail experience

English fluency

Education

Master of Science in Engineering/Computer Science

Job description

SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.

For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.

Ticketing Technical Lead - Bus

Missions/Main Duties

Based in Dubai in the Client’s office, he/she will report to the Project Manager for the specific project assignment.

The Technical Lead will be responsible to supervise and verify the compliance of the systems delivered by the vendors at public transport operator level (ticket vending machines, validators etc) for several transportation systems.

• Supervise and verify the compliance of systems delivered by vendors, including ticket vending machines, validators, and related equipment, at the public transport operator level for several transportation modes, including BUS, metro, and rail systems.
• Supervise project delivery to ensure technical compliance with client requirements and contractual obligations.
• Contribute to project success by demonstrating leadership and proactiveness in supervising vendors, identifying and prioritizing the resolution of technical issues, and preparing technical notes and recommendations for the client.
• Support the team and client in the definition and execution of migration plans, including those for BUS and multimodal systems.
• Ensure seamless integration with the overall programme, specifically supporting ABT (Account-Based Ticketing) implementation at the central system level across all modes including BUS.
• Assist the client during tender stages for the selection of suitable vendors, especially those with expertise in BUS ticketing.
• Review and validate technical designs, feasibility, and project deliverables, ensuring coverage of BUS ticketing and system integration aspects.
• Supervise testing and installation activities as required, encompassing BUS ticketing equipment and systems.
• Support the preparation of Take Over Certification and post-launch supervision for all systems, including BUS operations.
• Advise the client on technical subjects, including system obsolescence and upgrades in BUS ticketing.
• Support project management with status reports and technical materials for executive reviews, incorporating analysis of BUS ticketing project components.

Profile/Skills

• Master of Science in Engineering, Computer Science, or related technical degree is essential.
• Professional certifications and memberships in relevant engineering associations and project management are a plus.
• Minimum 10 years of working experience in the ticketing industry in developed countries, including significant exposure to BUS sector operations. Experience may have been acquired in vendor, operator, or consultancy roles.
• Minimum 5 years of hands‑on experience with ABT (Account-Based Ticketing) and open-loop projects, covering the full lifecycle from design to commissioning, with demonstrable experience in BUS systems.
• Experience in upgrading/migration projects involving AFC systems (such as CBT to CBT, or CBT to ABT) is a plus, particularly if involving BUS fleets.
• Knowledge of integrated ticketing systems encompassing multiple transport modes, including BUS, is highly valued.

• Strong technical knowledge and hands‑on experience in public transport ticketing, with a focus on BUS systems alongside metro and rail.
• Technical knowledge of ABT technology, and open loop, card-based ticketing, QR code.
• Familiarity with fare validation devices and vending machines for BUS networks is a plus.
• Fluent in English
• Solution oriented and customer focused.
• Ability to drive discussions and guide professionals into a solution- oriented direction.
• Ability to work well in a multicultural team environment.
• Ability to multi-task and effectively manage large complex systems.
• Ability to manage projects with minimal supervision.
• Demonstrates flexibility in approach to work.
• Adaptable and able to embrace change.

Systra is an equal opportunities company; this position is open to all applicants.

Workplace Type

On-site