Test Center Administrator

Amideast/UAE; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Amideast/UAE is seeking a proactive Test Center Administrator to supervise exam environments, greet examinees, verify IDs, and manage candidate data. You will ensure security, handle on-site and off-site proctoring, and resolve any testing issues with support from the supervisor.

The role requires strong customer service, multitasking, and bilingual fluency in Arabic and English, with travel to other emirates as needed and flexibility for varying shifts.

Qualifications

• 1–2 years customer service experience
• Ability to read and interpret operational instructions
• Ability to submit detailed reports and correspondence
• Bilingual Arabic and English preferred

Responsibilities

• Greet examinees and verify identification
• Register and prepare candidate information on the roster/score card
• Monitor candidates during exams
• Resolve candidate issues and report to supervisor
• Proctor off-site testing as required
• Count and monitor test materials per Test Manual
• Maintain security of all testing software and hardware
• Provide front desk and customer service support

Skills

Customer service

Communication

Report writing

Multitasking

Technical troubleshooting

Windows apps

Teamwork

Flexibility

Tools

Microsoft Windows

Job description

Amideast seeks a highly motivated individual who is willing to join the testing team and provide service. The Test Center Administrator works in a faced paced professional Test Center setting to ensure the integrity of our testing services by proctoring and controlling the computer/paper-based test center environment.

• All TCAs must complete mandatory TCA training, which includes trainings and certification exams as required
• Greet examinees and verify identification
• Register and prepare candidate information on the Roster/Score Card
• If applicable, collect candidate’s biometric information (collect fingerprints)
• Monitor candidates as they complete their exam
• Resolve candidate issues and technical issues or report them to the appropriate supervisor
• Protect security of all computer software in Test Center environment
• Reboot computer servers and reset passwords when necessary
• Other responsibilities include proctoring off-site testing
• Count and monitor all test materials, as outlined in the Test Manual
• Manage any incidents of candidate misconduct or other disruptions to testing, with Amideast guidance
• Customer service and front desk support

QUALIFICATIONS AND SKILLS:

• Communicate effectively with the public from a position of authority
• Ability to read and interpret documents such as operational and maintenance instructions
• Ability to submit detailed reports and correspondence
• Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
• Capable of lifting 25 pounds
• Exposure to Microsoft windows-based computer applications
• Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
• Integrity - Job requires being honest and ethical
• Hard worker and motivated
• Excellent communication, Interpersonal and organizational skills
• Customer service oriented
• Leadership and supervisory skills
• Detail oriented - Job requires being careful about details and thorough in completing work tasks
• Excellent teamwork spirit
• Ability to work under pressure
• Able to maintain professional demeanor and appearance
• One to two years customer service-related experience required
• Flexibility to travel to other Emirates to conduct proctoring sessions
• Must be flexible during days and evenings on various days and times subject to change according to demand of testing
• UAE driving license with own car
• Bilingual (Arabic and English) - Fluency is required