Temp Customer Care Associate (English and Arabic Speaker)

APM Monaco; Dubai; Hybrid; AED 67,000 - 112,000; Part time

Benefits offered by this job

Medical benefits

Paid time off

Employee discounts

Job summary

APM Monaco is seeking a proactive Customer Service specialist for a 6-month contract in Dubai, working both from the office and remotely. The role requires fluent Arabic and English and at least 3 years in luxury retail customer service. You will liaise with logistics, after-sales teams, and global boutiques, handling inquiries, calls, and emails.

Ideal candidates are independent, customer-focused, and immediately available, with strong MS Office skills and excellent communication abilities.

Qualifications

• Minimum 3 years of experience in customer service or luxury retail.
• Proficient with MS Office.
• Fluent in Arabic and English.

Responsibilities

• Manage customer calls and request relevant information.
• Handle customers' emails and live chat inquiries regarding pre-sales and after-sales service.
• Liaise with Logistics, After Sales Service and global boutiques on a daily basis.
• Follow up on offline store enquiries and complaints.
• Assist with ad-hoc projects assigned by the manager.

Skills

Customer service

MS Office

Fluent Arabic

Fluent English

Job description

Who are we?

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

About the Role:

• 6 months contract
• Office and home based
• 5-day work per week (Monday to Sunday)
• Fluent Arabic and English Speaker is a MUST

Responsibilities

• Manage customer calls and request relevant information
• Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
• Liaise with Logistics, After Sales Service and global boutiques on daily basis
• Follow up the offline store enquiries and complaints
• Other ad-hoc projects assigned by the manager

• Minimum 3 years relevant experiences in customer service/ luxury retail field
• Proficient with MS Office
• Fluent Arabic and English. Any other language will be a bonus.
• Able to work independently with minimal supervision
• Proactive, patient and committed
• Great communication and interpersonal skills
• Immediately available is highly preferred

This position is based in Dubai.

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce.
• Growth Opportunities: We support your professional development.
• Collaborative Culture: Teamwork and open communication.
• Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.