Customer Care Associate (English and Arabic Speaker)

APM Monaco; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Generous employee discounts

Job summary

APM Monaco in Dubai invites a proactive Customer Service professional to join our luxury retail team. The role combines office and home-based work, requires fluent Arabic and English, and offers exposure to global boutiques and logistics teams.

You will handle calls, emails, and live chats, follow up on store inquiries, and support after-sales service with a strong emphasis on communication and independently managing tasks. Immediate availability preferred.

Qualifications

• Minimum 3 years in customer service or luxury retail.
• Fluent in Arabic and English.
• Able to work independently with minimal supervision.
• Proactive, patient and committed with great interpersonal skills.

Responsibilities

• Manage customer calls and request relevant information.
• Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries.
• Liaise with Logistics, After Sales Service and global boutiques daily.
• Follow up the offline store enquiries and complaints.
• Other ad-hoc projects assigned by the manager.

Skills

Bilingual Arabic/English

Excellent communication

Customer service experience

Tools

MS Office

Job description

Who are we?

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

About the Role:

Office and home based 5-day work per week (Monday to Sunday)

Fluent Arabic and English Speaker is a MUST

Responsibilities:

• Manage customer calls and request relevant information
• Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
• Liaise with Logistics, After Sales Service and global boutiques on daily basis
• Follow up the offline store enquiries and complaints
• Other ad-hoc projects assigned by the manager

Minimum 3 years relevant experiences in customer service/ luxury retail field

Proficient with MS Office

Fluent Arabic and English . Any other language will be a bonus. Able to work independently with minimal supervision Proactive, patient and committed Great communication and interpersonal skills Immediately available is highly preferred

This position is based in Dubai.

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce.
• Growth Opportunities: We support your professional development.
• Collaborative Culture: Teamwork and open communication.
• Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.