Telephone Operator - Radisson Resort Ras Al Khaimah

Rhg; Ras Al Khaimah; In loco; AED 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Global hotel rates for employees

Local perks and rewards

Descrizione del lavoro

Radisson Hotel Group is seeking a customer-focused front desk professional to operate the switchboard, greet guests, and connect calls efficiently. You will help guests with wake-up calls, messages, and guest inquiries while promoting hotel services and local events.

The role requires clear communication, teamwork, and a welcoming demeanor. Join us in delivering memorable hospitality experiences at our Ras Al Khaimah property, contributing to guest satisfaction and revenue through attentive

Competenze

• Experience in hospitality or hotel front desk operations.
• Ability to handle guest queries with courtesy and efficiency.
• Familiarity with hotel services and local information is a plus.

Mansioni

• Operate the switchboard to route calls and greet guests professionally.
• Transfer calls to the correct extensions promptly and accurately.
• Provide wake-up calls and document messages correctly.
• Assist guests with long distance calls and hotel information.
• Promote hotel facilities and services to guests when appropriate.
• Respond to guest questions about local events and restaurant options.

Conoscenze

Customer service

Clear communication

Teamwork

Problem solving

Telephone etiquette

Strumenti

Switchboard system

Descrizione del lavoro

Responsibilities:

• Provides courteous service to customers by operating the switchboard according to the standards.
• Communicates clearly and courteously using up-beat tone.
• Demonstrates fluency in the use of equipment.
• Transfers incoming calls promptly to the appropriate extension.
• Assists guests to make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.
• Responds to customers' questions regarding the hotel, in-house facilities and local events.
• Takes and delivers accurate and complete messages.
• Accepts, records and executes wake-up calls, insuring the guest is awakened as requested.
• Knows well the Room service menu.
• Ensures that Room service orders are taken care of promptly.
• Monitors the One Touch Service Application Request Manager; acknowledges and responds to requests immediately.
• Is fully aware of Radisson service concepts.
• Is fully aware of and knows how to handle all current and future hotel promotions.
• Increases hotel revenue by promoting food and drink alternatives within the hotel.
• Knows the names of key people within The Radisson Hotel Group.
• Demonstrates teamwork by co-operating and assisting colleagues as needed.
• Handles difficult situations effectively.
• Demonstrates working knowledge of all services and facilities of the hotel and effectively assists the hotel's guests.
• Uses the "Making it right" approach to respond to negative comments and complaints and notifies Service Manager immediately for appropriate follow-up.

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development -helping you reach your full potential.

Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference -in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality!

We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.