Cluster Assistant Reservations Manager

TALENTMATE; Dubai; In loco; AED 167.000 - 312.000; Tempo pieno

Descrizione del lavoro

Hilton in Dubai seeks a Cluster Assistant Reservations Manager to oversee reservations operations and drive occupancy and revenue. You will lead the reservations team, manage group bookings, and coordinate with sales and events to maximize revenue across third-party channels.

The role emphasizes customer-focused hospitality, integrity, leadership, and teamwork as core values in a fast-paced hotel environment.

Competenze

• Experience overseeing reservations operations including room inventory, group blocks, and rate restrictions.
• Ability to review and adjust rate strategies to maximize occupancy and revenue.
• Experience supervising a team and coaching staff to deliver excellent guest experiences.

Mansioni

• Oversee daily reservations operations: manage room inventory, blocks, lists, cut-off dates, rate restrictions, and system usage.
• Maximize occupancy and revenue: review and adjust rate strategies, occupancy levels, and promotions.
• Collaborate with Sales and Events teams to manage group bookings and corporate rates for revenue optimization.
• Manage third-party channels: negotiate rates and ensure proper reservation procedures with booking sites to maximize conversions.
• Generate reports and forecasts: review occupancy, revenue, and forecasting data for strategic planning.
• Inspire and develop the team: supervise staff, monitor performance, coach, and foster a positive work environment.

Conoscenze

Reservations management

Revenue optimization

Team supervision

Cross-functional collaboration

Descrizione del lavoro

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Assistant Reservations Manager, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Oversee daily reservations operations: Manage all aspects of the reservations process, including room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage


• Maximize occupancy and revenue: Review and adjust rate strategies, occupancy levels, and promotional efforts to optimize room sales and achieve revenue targets


• Collaborate with sales and events: Work with Sales and Events teams to ensure group bookings, corporate rates, and special events are effectively managed to maximize revenue


• Manage third-party channels: Negotiate rates, manage relationships, and ensure proper implementation of reservation procedures with third-party booking sites and agents to maximize conversion


• Generate reports and forecasts: Prepare and review key performance reports such as occupancy, revenue, and forecasting data to support strategic planning and departmental decision-making


• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Job Details

• Role Level: Associate


• Work Type: Full-Time


• Country: United Arab Emirates


• City: Dubai


• Company Website: http://stories.hilton.com


• Job Function: Hospitality & Guest Services


• Company Industry/


• Sector: Hospitality