Telephone Operator -DoubleTree By Hilton Resort And Spa Marjan Island

Hilton; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Employee Assistance Program

Job summary

Hilton in Dubai seeks a Telephone Operator to connect guests with calls and information, ensuring courteous service. You will manage wake-up calls, guest paging, and assist with meeting room reservations and business services.

Responsibilities include handling calls, maintaining privacy, resolving inquiries, and upholding Hilton safety standards while delivering exceptional guest experiences.

Qualifications

• Previous experience in hotel, customer service, call center, or front office.
• Excellent verbal communication and telephone etiquette.
• Proficient in Microsoft Office and hotel PMS or telephone systems.

Responsibilities

• Handle all incoming and outgoing calls accurately, courteously, and efficiently.
• Respond promptly to guest inquiries, maintain privacy, resolve complaints professionally, and promote hotel services and facilities.
• Provide accurate information on hotel facilities and assist with meeting room reservations and business center services.
• Maintain accurate records and ensure hotel information and directories remain current.
• Comply with Hilton policies, health and safety standards, fire and emergency procedures, and report hazards promptly.

Skills

Verbal communication

Telephone etiquette

Customer service

Microsoft Office

Hotel PMS/telephone systems

Tools

Hotel property management systems

Job description

Job Description:

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.

Responsibilities

Heres what youll do during a typical day:

• Call Management: Handle all incoming and outgoing calls accurately, courteously, and efficiently, including wake-up calls, guest paging, staff paging, international calls, and directory assistance.

• Guest Service: Respond promptly to guest enquiries and requests, maintain guest privacy, resolve complaints professionally, and promote hotel services and facilities to enhance the guest experience.

• Hotel Information: Provide accurate information on hotel facilities, local services and assist with meeting room reservations and business center services.

• Administrative Support: Maintain accurate records and ensure hotel information and directories remain current.

• Safety and Compliance: Comply with Hilton policies, health and safety standards, fire and emergency procedures, and maintain awareness of hotel safety systems. Report hazards, security incidents, accidents, and unsafe conditions promptly.

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The following capabilities and qualifications would be advantageous:

• Previous experience in a hotel, customer service, call center, or front office role, preferable within the hospitality industry.
• Excellent verbal communication and telephone etiquette with a strong commitment to delivering exceptional guest service.
• Proficient in Microsoft Office and hotel property management or telephone systems.
• Flexible to work rotating shifts, including nights, weekends, and public holidays.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Requirements: