Telephone Operator -DoubleTree by Hilton Resort & Spa Marjan Island

Hilton; Ras Al Khaimah; On-site; AED 39,060 - 72,540; Full time

Benefits offered by this job

Travel discounts

Parental leave

Crisis concierge

Mental health resources

Job summary

Hilton is seeking a Telephone Operator to join our Hotels team. You will process all incoming and outgoing calls with accuracy and courtesy, support guest needs, and promote hotel services.

Responsibilities include wake-up calls, paging, and assisting with meeting room bookings, while maintaining privacy and professional service. Ideal candidates have hotel or customer service experience, excellent communication, and proficiency with Office tools and hotel systems.

Qualifications

• Experience in a hotel, customer service, call centre, or front‑office role.
• Excellent verbal communication and telephone etiquette.
• Proficiency with Microsoft Office and hotel property management or telephone systems.
• Flexibility to work rotating shifts, including nights, weekends, and public holidays.

Responsibilities

• Handle all incoming and outgoing calls accurately, courteously, and efficiently, including wake‑up calls, guest paging, staff paging, international calls, and directory assistance.
• Respond promptly to guest enquiries and requests, maintain guest privacy, resolve complaints professionally, and promote hotel services and facilities to enhance the guest experience.
• Provide accurate information on hotel facilities, local services and assist with meeting room reservations and business centre services.
• Maintain accurate records and ensure hotel information and directories remain current.
• Comply with Hilton policies, health and safety standards, fire and emergency procedures, and maintain awareness of hotel safety systems.

Skills

Excellent verbal communication

Telephone etiquette

Customer service orientation

Microsoft Office

Hotel management systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel PMS systems

Job description

Telephone Operator

Picture yourself brightening someone’s day. As a member of our Hotels team, you will process all incoming and outgoing calls accurately and courteously.

Responsibilities

• Call Management: Handle all incoming and outgoing calls accurately, courteously, and efficiently, including wake‑up calls, guest paging, staff paging, international calls, and directory assistance.
• Guest Service: Respond promptly to guest enquiries and requests, maintain guest privacy, resolve complaints professionally, and promote hotel services and facilities to enhance the guest experience.
• Hotel Information: Provide accurate information on hotel facilities, local services and assist with meeting room reservations and business centre services.
• Administrative Support: Maintain accurate records and ensure hotel information and directories remain current.
• Safety and Compliance: Comply with Hilton policies, health and safety standards, fire and emergency procedures, and maintain awareness of hotel safety systems. Report hazards, security incidents, accidents, and unsafe conditions promptly.

Qualifications

At Hilton, our core values shape the qualities we look for in every team member: passion for hospitality, integrity, leadership, teamwork, ownership, and a focus on the present to create lasting impact.

• Previous experience in a hotel, customer service, call centre, or front‑office role, preferably within the hospitality industry.
• Excellent verbal communication and telephone etiquette with a strong commitment to delivering exceptional guest service.
• Proficiency with Microsoft Office and hotel property management or telephone systems.
• Flexibility to work rotating shifts, including nights, weekends, and public holidays.

Benefits

When you join Hilton, we invest in your wellbeing with a range of perks and benefits, including:

• Travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‑class hotels through the Go Hilton travel program.
• Paid parental leave – Eligible team members receive paid leave for partners and adoptive parents.
• Crisis concierge – A single point of contact for practical support and emotional care during times of loss.
• Mental health resources – Access to free counseling and support through the Employee Assistance Program (EAP) and resources in the Care for All hub.

• Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific programme / plan.