Telephone Operator

Hilton; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

Hilton in Abu Dhabi is seeking a courteous Telephone Operator to manage all incoming and outgoing calls, assist guests with requests, wake-up calls, and messages while upholding Hilton brand standards. You will greet guests, support check-in/check-out, share local knowledge, promote hotel services, and ensure timely responses to guest needs to deliver an exceptional stay.

This role requires confidentiality and excellent communication in a fast-paced environment, with a focus on teamwork across

Qualifications

• A passion for hospitality and guest service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival, assist with check-in, issue keys, and provide welcome materials.
• Support efficient check-out: Verify charges, handle payments, issue receipts, and use the POS system accurately.
• Provide hotel and local knowledge: Share information on offerings, room types, rates, promotions, and area tips.
• Promote hotel services: Upsell hotel amenities to maximize revenue and guest satisfaction.
• Delight our guests: Respond to requests, resolve concerns promptly, manage messages and communications.

Job description

Exceptional Hospitality Starts with You

The Telephone Operator is responsible for managing all incoming and outgoing calls in a courteous, professional, and timely manner. This role serves as a key communication link between guests and hotel departments, ensuring all requests, inquiries, wake-up calls, and messages are handled accurately and efficiently. The Telephone Operator provides exceptional customer service, maintains confidentiality, promotes hotel services, and contributes to a positive guest experience by responding promptly to guest needs while adhering to Hilton brand standards and procedures.

Job Description

The Telephone Operator is responsible for managing all incoming and outgoing calls in a courteous, professional, and timely manner. This role serves as a key communication link between guests and hotel departments, ensuring all requests, inquiries, wake-up calls, and messages are handled accurately and efficiently. The Telephone Operator provides exceptional customer service, maintains confidentiality, promotes hotel services, and contributes to a positive guest experience by responding promptly to guest needs while adhering to Hilton brand standards and procedures.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.