Telephone Operator

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A vibrant hospitality company in Dubai is seeking a customer-focused professional to manage guest interactions and ensure smooth service. The ideal candidate will be calm under pressure, possess excellent communication skills, and value teamwork. Join a dynamic environment where your passion for hospitality and attention to detail will shine, creating memorable experiences for guests.

Qualifications

• Calm under pressure, friendly, approachable, detail-oriented.
• Quick learner who adapts to new systems and procedures.
• Maintains confidentiality of guest information.

Responsibilities

• Handle incoming calls and guest requests promptly.
• Relay messages to the appropriate team members.
• Work closely with all departments to ensure seamless service.

Skills

Customer service

Problem-solving

Communication

Teamwork

Job description

Overview

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we\'re all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it\'s not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. Our commitment to diversity and inclusion: Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Responsibilities

• Answer & Shine: Handle all incoming calls promptly, professionally, and with that signature Mama energy.
• Information Guru: Know our hotel, services, promos, and local hotspots inside out—so every guest gets the right answer.
• Request Wrangler: Process guest requests—room service, maintenance, or special needs—with speed and accuracy.
• Message Maestro: Relay messages quickly and clearly to the right team member.
• Problem-Solver Extraordinaire: Handle complaints or tricky situations calmly, escalating only when needed.
• System Savvy: Operate calls, voicemails, wake-up services, and keep records in the PMS flawlessly.
• Collaboration Champion: Work closely with all departments to ensure smooth, seamless service.
• Clean & Tidy Pro: Keep your workstation organized and welcoming at all times.
• Confidentiality Hero: Keep guest information secure, respecting privacy at every turn.
• Mama Spirit Ambassador: Spread warmth, friendliness, and good vibes in every interaction.

Qualifications

• MADE FOR YOU? ONLY IF…
• You’re calm under pressure: When the lobby gets busy, you keep your cool and get the job done.
• You’re a people person: Friendly, approachable, and a natural at building connections.
• Details are your thing: You catch every misspelling, misplaced key, and forgotten detail like a hawk.
• You’re a quick learner: New systems, procedures, or challenges? You’re ready to adapt and excel.
• You’re a team player: Collaboration makes your world go round, and you’re always ready to lend a hand.
• Confidentiality is key: Guest information is safe in your capable hands.

Your extras

• YOUR LITTLE EXTRAS:
• You’re reliable and consistent: When you say you\'ll deliver, you always follow through.
• You’re a people person: Guests and teammates love your positive, approachable vibe.
• You build connections: You take time to know your guests, creating lasting impressions.
• You light up the room: Your energy lifts everyone around you, making work a joy.
• You’re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.

If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you! Let’s make every meal a masterpiece and every shift unforgettable.