Technician - Home appliances

TASC Outsourcing; Abu Dhabi Emirate; On-site; AED 48,000 - 72,000; Full time

Job summary

TASC Outsourcing in the United Arab Emirates (Abu Dhabi area) is seeking an experienced home appliance service technician. You will deliver a customer-first service approach and resolve service calls efficiently, using strong technical skills to fix appliances on-site or via phone support.

The role requires travel to customer locations, a solid understanding of field service operations, and a commitment to high first-time fix rates with quality workmanship.

Qualifications

• 2–3 years of experience in home appliance service
• Strong technical troubleshooting and repair skills for home appliances
• Good understanding of customer service standards and field service operations
• Ability to handle multiple service requests efficiently
• Strong communication skills with customers (phone and in-person)
• Strong troubleshooting and problem-solving skills
• Willingness to travel to customer locations

Responsibilities

• Deliver a customer-first service approach with high customer satisfaction on phone and in person
• Attend and resolve assigned service calls within defined timelines
• Provide technical support through multiple channels (phone, on-site)
• Achieve high first-time fix rate and minimize repeat service visits
• Maintain and properly handle company-assigned tools, assets, and property
• Report product issues and suggest improvements in appliance quality
• Ensure quick response time to customer queries and service requests
• Monitor and reduce repeat calls and unnecessary parts consumption

Skills

Home appliance service

Technical troubleshooting

Customer service standards

Multi-tasking

Communication skills

Problem-solving

Willingness to travel

Tools

Tools & assets handling

Job description

• Deliver a customer-first service approach ensuring high customer satisfaction on phone and in person
• Attend and resolve assigned service calls within defined timelines
• Provide technical support through multiple channels (phone, on-site, etc.)
• Achieve high first-time fix rate and minimize repeat service visits
• Maintain and properly handle company-assigned tools, assets, and property
• Report product issues and suggest improvements in appliance quality
• Ensure quick response time to customer queries and service requests
• Monitor and reduce repeat calls and unnecessary parts consumption

Key Skills Required

• 2–3 years’ experience in home appliance service industry
• Strong technical troubleshooting and repair skills for home appliances
• Good understanding of customer service standards and field service operations
• Ability to handle multiple service requests efficiently
• Strong communication skills (customer interaction both phone and in-person)
• Strong troubleshooting and problem-solving skills
• Willingness to travel to customer locations