Technical Support Engineer (Infrastructure, Security & Systems Administration) | 3i Infotech | Abu Dhabi, UAE

3i Infotech; Abu Dhabi; On-site; AED 167,000 - 301,000; Full time

Job summary

3i Infotech in Abu Dhabi, UAE is seeking an experienced Technical Support Engineer to manage enterprise infrastructure, virtualization, security, backup, and endpoint management technologies. The role emphasizes hands-on server administration, patching, monitoring, and incident response.

The candidate will support security, virtualization, and operations teams to ensure high availability and optimal performance across servers, storage, and related platforms in a demanding enterprise environment.

Qualifications

• Bachelor’s degree in a computer-related field is required for enterprise IT infrastructure roles.
• Experience supporting enterprise IT infrastructure and systems administration environments.
• Strong hands-on experience with ManageEngine products.
• Experience with Active Directory monitoring and server management.
• Expertise in Trend Micro Deep Security, EDR, and endpoint protection technologies.
• Strong VMware vCenter administration skills.
• Experience managing Veeam backup and recovery solutions.
• Knowledge of Nutanix infrastructure platforms.
• Experience implementing and supporting MFA solutions.
• Working knowledge of Citrix technologies.
• Hands-on experience with Ivanti Patch Manager.
• Strong understanding of enterprise server, storage, and virtualization environments.
• Excellent troubleshooting and analytical skills.
• Ability to work under pressure and manage critical incidents.

Responsibilities

• Administer and monitor enterprise infrastructure components.
• Troubleshoot incidents and coordinate patch deployment activities.
• Maintain security solutions and backup/recovery operations.
• Work with infrastructure, security and operations teams for high availability.
• Monitor server, storage, virtualization, and endpoint security platforms.
• Ensure compliance with security standards and operational procedures.
• Conduct root cause analysis and implement preventive measures.
• Maintain system documentation and SOPs.

Skills

ManageEngine

VMware vCenter

Veeam Backup

Nutanix

Trend Micro Deep Security

EDR/Endpoint protection

Active Directory monitoring

Citrix

Ivanti Patch Manager

MFA solutions

Troubleshooting

Security operations

Education

Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field

Tools

ManageEngine

Veeam

Nutanix

VMware

Trend Micro

Citrix

Ivanti Patch Manager

MFA tooling

Job description

Job Title: Technical Support Engineer (Infrastructure, Security & Systems Administration) | 3i Infotech | Abu Dhabi, UAE

Recruiting Company: 3i Infotech

Job Location: Abu Dhabi, United Arab Emirates

Job Type: Full-Time

Additional Information

• Immediate Joiners Preferred
• Infrastructure & Systems Support Role
• Enterprise IT Operations Environment
• Security, Virtualization & Backup Technology Focus

Position Summary

3i Infotech is seeking an experienced Technical Support Engineer to support enterprise infrastructure, virtualization platforms, cybersecurity solutions, backup systems, and endpoint management technologies. The role requires strong hands-on expertise across server administration, infrastructure monitoring, security operations, patch management, and system performance optimization.

Detailed Job Description

As a Technical Support Engineer, you will be responsible for maintaining the stability, security, and operational health of critical IT infrastructure. You will monitor enterprise systems, troubleshoot incidents, manage security solutions, coordinate patch deployment activities, and ensure business continuity through backup and recovery operations.

The successful candidate will work closely with infrastructure, security, and operations teams to deliver high availability and optimal performance across servers, storage, virtualization, and endpoint security platforms. This position is ideal for professionals with broad infrastructure support experience and strong troubleshooting capabilities in enterprise environments.

Key Responsibilities

• Administer and monitor ManageEngine solutions for Active Directory monitoring and server health management.
• Manage and support Trend Micro Deep Security, EDR, and Antivirus platforms.
• Administer VMware vCenter environments and virtualization infrastructure.
• Manage backup and recovery operations using Veeam Backup solutions.
• Support Nutanix infrastructure and hyperconverged platforms.
• Administer Multi-Factor Authentication (MFA) solutions and identity security controls.
• Support Citrix environments and virtual desktop infrastructure.
• Perform patch management activities using Ivanti Patch Manager.
• Monitor infrastructure availability, performance, capacity, and security.
• Ensure compliance with security standards, patching policies, and operational procedures.
• Troubleshoot infrastructure, server, security, and application issues.
• Conduct root cause analysis and implement preventive measures.
• Maintain system documentation, operating procedures, and technical records.

Required Qualifications & Skills

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience supporting enterprise IT infrastructure and systems administration environments.
• Strong hands-on experience with ManageEngine products.
• Experience with Active Directory monitoring and server management.
• Expertise in Trend Micro Deep Security, EDR, and endpoint protection technologies.
• Strong VMware vCenter administration skills.
• Experience managing Veeam Backup and recovery solutions.
• Knowledge of Nutanix infrastructure platforms.
• Experience implementing and supporting MFA solutions.
• Working knowledge of Citrix technologies.
• Hands-on experience with Ivanti Patch Manager.
• Strong understanding of enterprise server, storage, and virtualization environments.
• Excellent troubleshooting and analytical skills.
• Ability to work effectively under pressure and manage critical incidents.

Nice-to-Have Skills

• Microsoft Windows Server certifications.
• VMware VCP certification.
• Nutanix certifications.
• Cybersecurity certifications such as Security+, CEH, or equivalent.
• Experience with SIEM monitoring and security operations.
• Exposure to cloud platforms such as Azure or AWS.
• PowerShell, Bash, or Python scripting experience.

Recruitment Pro Tip

For this role, highlight specific experience with ManageEngine, VMware, Veeam, Nutanix, Trend Micro Deep Security, Citrix, and Ivanti Patch Manager. Demonstrating measurable achievements such as reducing downtime, improving backup success rates, enhancing security compliance, or resolving critical infrastructure incidents will significantly strengthen your application and improve your chances of being shortlisted.