Technical Support Engineer (Fresh Graduates)

Hamdan Bin Mohammed Smart University; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Hamdan Bin Mohammed Smart University seeks a Technical Support Engineer to deliver high-quality technical assistance to learners, staff, and faculty. The role includes server administration and providing technical training as needed.

Responsibilities include first-level support, event support, asset inventory, AV system maintenance, and project collaboration while ensuring information security compliance. English communication is required; Arabic is a plus.

Qualifications

• 1 year of relevant experience in a similar position.
• Bachelor’s Degree in computer engineering, Computer Science, IT, or a related field from an accredited university.
• ITIL V3 certification; other certifications (Microsoft, Cisco, Apple) are a plus.

Responsibilities

• Provide first-level technical support to learners, staff, and faculty face to face or remotely with remote tools.
• Log, follow up, and close support tickets in a timely manner.
• Support external/internal events including requirements collection, testing, and setup.

Skills

Windows & Mac support

Desktop hardware

Networking basics

ITIL familiarity

Customer service

Education

Bachelor's degree in Computer Engineering, Computer Science, IT, or related field

ITIL V3 certification

Other certifications (Microsoft, Cisco, Apple) preferred

Tools

Active Directory

Backup systems

DNS / TCP/IP

Printer/Scanner support tools

Job description

The Technical Support Engineer is responsible for providing high-quality technical support to the learners, staff, and faculty members. Also responsible for the administration of server application and providing technical training as needed

• Provide first-level technical support to learners, staff, and faculty face to face or remotely using appropriate remote support and communication tools. Timely and proper logging, follow up and closure of technical support tickets.
• Provide technical support for various external/internal events organized by HBMSU. This includes requirements collection, preparation, testing, and support.
• Administration of various servers and applications the department may own (e.g. Active Directory, Antivirus, backup system, Print server, etc.).
• Regularly maintain the hardware/software assets inventory.
• Regular monitoring and maintenance of audio and video systems. Check systems health regularly and execute corrective actions when necessary.
• Provide technical trainings whenever required
• Provide hardware and software support for desktop computers and other end-user devices like printers and scanners.
• Perform end-user testing of various applications and systems as required to detect software defects and inconsistencies. Also, communicate and track the test results, errors, or bugs with other AIT sections.
• Perform the assigned tasks as part of special projects such as working with other team members to determine and meet business needs, completing individual deliverables, contributing to overall project objectives, and documenting whenever applicable.
• Report any information security incidents or suspicious behaviors to the line manager and AIT ISM.
• Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures.
• Handle any other responsibilities assigned by the line manager.

Required qualification & skills:

Professional Experience of 1 year of relevant experience in a similar position

Education and Academic Qualifi

• cationsBachelor’s Degree in computer engineering, Computer Science, IT, or a related field from an accredited univ
• ersity.ITIL V3 certif
• icationAny other certification will be a plus (Microsoft, Cisco, Appleetc.).

Knowledge, Skills & Abilities:

Microsoft Windows, Mac, and general desktop support

• issues.End-user devices like printers and s
• canners.Audio and Video systems like projectors, mixe
• rs, etc.DNS, TCP/IP, and other networking c
• oncepts.Excellent customer care
• skills.Time and project management
• skills.Analytical and problem-solving
• skills.Interpersonal, communication, and soft
• skills.Ability to work under pressure and in a diverse
• culture.Excellent communication skills in English languages; Arabic language is an advantage.