Technical Support Engineer - End User Support

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology services company is seeking a Technical Support Engineer in Dubai. The role involves providing hardware and software support to end-users, troubleshooting issues, and configuring networks. Candidates should have a degree, relevant certifications, and at least 4 years of experience in technical support. Strong communication and problem-solving skills are essential.

Qualifications

• 4+ years of experience in technical support.
• Hands-on experience with Windows and MAC OS.
• Good communication skills verbal and written.

Responsibilities

• Install, configure, and maintain desktop computers and peripherals.
• Provide technical support to end-users via phone and email.
• Diagnose and resolve hardware and software issues.

Skills

Windows and MAC OS experience

End-user support

Communication skills

Network security knowledge

Problem-solving skills

Education

Graduation

Tools

ITSM tools like ServiceDesk Plus

Job description

Job Description

Job Title: Technical Support Engineer

Job Purpose: END-USER Support Field Support Engineer

Qualification: Graduation

Certifications: CCNA MCSA CompTIA A

Experience: 4 Years

Responsibilities

• Hardware Setup: Install configure and maintain desktop computers printers and other peripherals.
• Software Installation: Install and configure operating systems office applications and other software as required by users.
• System Configuration: Set up user accounts permissions and security settings according to organizational policies.
• End-User Assistance: Provide technical support to end-users via phone email or in-person. Troubleshoot and resolve hardware and software issues.
• Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.
• Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
• Network Configuration: Set up and troubleshoot network connections including wired and wireless networks.
• Connectivity Issues: Diagnose and resolve issues related to network connectivity including IP address conflicts and VPN connections.

Mandatory Technical Skills / Competencies

• Candidate must have hands-on experience in Windows and MAC OS.
• Must have supported end-users Top Management Users.
• Must know about KPIs SLAs and knowledge about ITSM tools like ServiceDesk Plus.
• Good communication skills verbal and written.
• Working knowledge of office automation products and computer peripherals like printers and scanners.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.