Technical Support Engineer

Al-Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A diversified regional company based in Dubai is seeking a Technical Support Engineer to provide application engineering support and enhance machine performance for new equipment sales. The successful candidate will manage technical submissions, support customer visits, and ensure effective communication across teams. A Diploma or Bachelor’s in Mechanical Engineering and strong technical knowledge of construction equipment are essential for success. This role offers an opportunity to work collaboratively within a dynamic team environment.

Qualifications

• Must have strong technical knowledge of Construction Equipment.
• Experience in machine operations and applications is essential.
• Good understanding of diesel engines and electrical motors is required.

Responsibilities

• Manage technical submissions for application solutions.
• Support customer visits and technical proposals.
• Ensure effective execution of technical support activities.

Skills

Technical knowledge of Construction Equipment

Hands-on experience in machine operations

Working knowledge of electrical systems

Strong diagnostic capabilities

Proficiency in PC-based tools

Education

Diploma or Bachelor’s Degree in Mechanical Engineering

Job description

Job Requisition ID: 175034

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

The Technical Support Engineer is responsible for providing comprehensive application engineering support to drive new equipment sales and enhance the performance of the existing fleet in the market. The role supports Ashok Leyland’s dealership strategy by ensuring maximum machine uptime, optimized application performance, and strong customer retention across KSA.

What You Will Do

• Manage technical submissions for standard and special application solutions, including coordination with customers, suppliers, and the sales team.
• Support customer visits and ensure timely submission of technical proposals, offers, and supporting documentation.
• Coordinate with the Construction Equipment (CE) team to provide technical assistance, including customer engagements, technical submittals, competitive benchmarking, comparison studies, and training arrangements.
• Ensure effective and timely execution of assigned technical support activities.
• Collect, compile, and submit required reports in a timely manner, including:
  • Market Share Report (monthly)
  • Lost Sales Report and Tracker (monthly)
  • Quoted Participation Rate (monthly)
  • Prospect Sheet (monthly)
  • Customer Satisfaction Survey (as per Ashok Leyland agreement)
• Conduct and supervise machine demonstrations, competitive machine inspections, and Total Cost of Ownership (TCO) studies.
• Prepare and submit competition analysis reports, TCO studies, and demo performance results.
• Review and implement KSA MRS (Market Requirement Specifications) based on competitive and market studies.
• Communicate product updates, developments, and specification changes to Sales, Service, and Parts teams, including quotation specification updates.
• Ensure competitive and market-aligned product offerings through close collaboration with internal stakeholders.
• Coordinate with the marketing team to support customer-focused events such as seminars, exhibitions, and marketing campaigns.
• Ensure availability of approved brochures, marketing materials, and giveaways.
• Contribute to the submission of effective marketing plans for management review.
• Supervise operation and maintenance training at customer sites upon machine delivery.
• Ensure correct machine utilization in line with intended applications and operating standards.

Required Skills to Be Successful

• Diploma or Bachelor’s Degree in Mechanical Engineering.
• Strong technical knowledge of Construction Equipment with hands‑on experience in machine operations and applications.
• Working knowledge of electrical, control, and instrumentation systems.
• Good understanding of diesel engines and electrical motors (variable and fixed speed).
• Strong diagnostic capabilities and proficiency in PC-based tools and systems.

About the Team

You will be part of the Product Marketing team and will report directly to the Product Manager, working closely with Sales, Service, Parts, and Marketing teams.

What Equips You for the Role

• Strong problem‑solving ability with effective planning and organizational skills.
• Ability to collaborate across teams and manage multiple priorities.
• Excellent communication skills with strong technical acumen.
• Willingness and ability to continuously learn new products, technical specifications, features, benefits, and innovations.
• Ability to communicate effectively with internal and external customers.Demonstrates ownership, accountability, and integrity in resolving issues.
• Culturally aware, empathetic, flexible, and ethically driven.
• Maintains high standards of professionalism and work ethics.