Technical Support Engineer

Flip retail; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Flip retail in Dubai seeks a Technical Support Engineer to implement ELV systems on site, troubleshoot, and train customers. You will support CCTV, access control, and intercom setups, ensuring integrations meet project requirements.

Strong English, project coordination, and customer-facing skills are essential for success. You will engage in pre-sales and post-sales support, help select products, design solutions, and deliver technical training, contributing to smooth deployments and satisfied

Qualifications

• Bachelor's degree in Design.
• 3+ years as ELV presales and support engineer.
• Experience with CCTV, access control, intercom or other ELV systems.
• CCNA or equivalent security vendor training preferred.
• Experience in project management and product selection/design.
• Excellent English communication and presentation skills.

Responsibilities

• Take on site/project tasks and ensure equipment operates to spec.
• Provide technical support, troubleshooting and fault repair.
• Develop and deliver customer training.
• Prepare testing reports and user feedback.
• Assist in pre-sales and after-sales support activities.

Skills

ELV systems

CCTV

Access control

Intercom

Pre-sales & after-sales

Project management

Troubleshooting

Public speaking

English communication

Education

Bachelor's Degree in Design

Tools

CCNA

Job description

Technical Support Engineer

Job Responsibilities:

• Taking on making, screening as well as commissioning tasks according to the specified site/project needsGuaranteeing that equipment works to its requirementsDeveloping and lugging out consumer trainingGuaranteeing the risk-free testing and also appointing of completed setups to accomplish the necessary performance according to task program needsDetailed understanding of customer's demandSupplying technical support, Troubleshooting and checking out problems and identifying as well as repairing faults

Requirements:

• Bachelor's Level in Design3 years or over functioning as ELV presales and also assistance Engineer, familiar with CCTV, Accessibility control, intercom or other relevant ELV system as well as productCCNA, or pass various other security producer certified training is chosenExperience in taking care of Projects managementExperience in Product selection and also option designOutstanding public speaking skills and also Proficient at making discussionsQualified to deal with both pre-sales and after sales supportDelicate and also always upgraded to brand-new innovationSolid logic and also a sharp ability to locate technical issuesPassionate and also liableGreat command on composed and spoken English, experience in making testing reports and also comments would certainly be an advantage