Technical Specialist - Diagnostic (Hybrid & EV Knowledge)

Rafid; Sharjah; Hybrid; AED 360,000 - 660,000; Full time

Benefits offered by this job

Job summary

Rafid in the United Arab Emirates is seeking a Technical Specialist - Diagnostic to act as the workshop's top technical authority for complex diagnostics, HV systems, and hybrid/EV repairs.

You will lead escalated cases, mentor junior technicians, coordinate with OEM hotlines, and ensure diagnostic procedures and warranty documentation meet manufacturer standards.

Qualifications

• Engineering degree in relevant field.
• OEM Master Technician certification.
• Hybrid/EV safety certification.
• 8–12 years automotive experience.
• 3–5 years in advanced diagnostics.

Responsibilities

• Diagnose and resolve complex faults across ICE, Hybrid, PHEV, BEV.
• Lead escalation resolutions and mentor technicians.
• Perform HV system diagnostics and ADAS calibration.
• Document findings and liaise with OEM TAC.
• Ensure warranty diagnostic procedures compliance.

Skills

HV Safety Certification

Hybrid/EV Diagnostics

OEM Master Technician

Diagnostics expertise

Mentoring

Education

Automotive/Electrical Engineering degree

Tools

Toyota Techstream

BMW ISTA/ICOM

Mercedes XENTRY/DAS

Ford IDS/FDRS

Bosch KTS

Job description

Technical Specialist - Diagnostic (Hybrid & EV Knowledge)

Full-time Auto Inspection

About the role

Serve as the highest technical authority within the workshop for complex diagnostics, electrical/electronic faults, and hybrid/EV vehicle repairs. Lead resolution of escalated jobs, provide on-the-job mentoring, and act as the liaison with OEM technical hotlines.

Responsibilities

• Diagnose and resolve complex electrical, electronic, mechanical, and software-related faults across multiple brands (ICE, Hybrid, PHEV, and BEV vehicles).
• Perform high-voltage (HV) system diagnostics on hybrid and electric vehicles including HV battery packs, inverters, DC-DC converters, electric motors/generators, regenerative braking, and thermal management systems.
• Strictly follow OEM-specified high-voltage safety procedures: isolation of HV system, use of Category 0/00 insulated PPE, lockout-tagout (LOTO) procedures, and HV-rated insulated tools.
• Operate brand-specific diagnostic equipment such as Toyota Techstream, Nissan Consult, BMW ISTA/ICOM, Mercedes XENTRY/DAS, Ford IDS/FDRS, Hyundai GDS, VAS/ODIS (VW Group), Land Rover Pathfinder/Topix, and aftermarket platforms (Bosch KTS, Launch, Autel MaxiSys).
• Conduct guided fault-finding using wiring diagrams, CAN/LIN/FlexRay/Ethernet network analysis, oscilloscope measurements, and live data interpretation.
• Perform ECU coding, programming, flashing, key/immobiliser programming, and ADAS calibration (cameras, radars, LiDAR) per OEM specifications.
• Lead "Fix-It-Right-First-Time" initiatives by analyzing repeat repair (R/R) cases and implementing root cause corrective actions.
• Open and manage cases with OEM technical assistance centres (TAC) and document findings for future reference.
• Mentor and coach Mid and Junior technicians; conduct in-house technical training sessions and toolbox talks.
• Maintain a comprehensive internal database/library of solved technical cases, TSBs, and known fixes accessible to the workshop team.
• Ensure compliance with manufacturer warranty diagnostic procedures and accurate documentation for warranty claim approvals.
• Support the Service Advisor team by providing technical clarifications during customer interactions when required.

Requirements

• Diploma or Bachelor's degree in Automotive Engineering, Mechatronics, or Electrical/Electronic Engineering.
• Mandatory: OEM Master Technician or equivalent highest-level certification from at least one major brand (e.g., Toyota Diagnostic Master, BMW Master Technician, Mercedes-Benz Senior Master, ASE Master + L1 Advanced Engine Performance).
• Mandatory: Recognized Hybrid/EV High-Voltage Safety Certification (IMI Level 3/4 EV, NIDA HV Safety, IRATA, OEM HV certification, or equivalent).
• Minimum 8-12 years total automotive technician experience, with at least 3-5 years specifically in advanced diagnostics.
• Demonstrable hands-on experience working on hybrid and/or electric vehicles (Toyota/Lexus HSD, Honda i-MMD, BMW i, Mercedes EQ, Hyundai-Kia Hybrid/EV, Tesla, Nissan e-Power/Leaf, etc.).
• Experience in a multi-brand workshop environment is strongly preferred.