Technical Specialist

BlackStone eIT; Dubai; On-site; AED 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Training & Development

Performance Bonus

Job summary

A leading tech solutions company in Dubai is seeking a dedicated Technical Specialist to provide technical support and solutions to clients. You will be responsible for troubleshooting software issues, conducting system upgrades, and assisting clients with technical inquiries. The ideal candidate will have a Bachelor's degree in Computer Science and a minimum of 3 years of experience in a similar role. This position offers competitive benefits including paid time off and performance bonuses.

Qualifications

• Minimum of 3 years of experience in a technical support or specialist role.
• Proficiency in troubleshooting software applications, systems, and networks.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide technical support to clients, addressing inquiries and resolving issues.
• Collaborate with development teams to identify and troubleshoot software bugs.
• Conduct system installations, configurations, and upgrades.

Skills

Technical support

Problem-solving skills

Communication skills

Analytical skills

Education

Bachelor's degree in Computer Science or related field

Tools

SQL

Agile methodologies

Job description

BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem‑solving skills to meet our clients' diverse needs.

Responsibilities

• Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently
• Collaborate with development teams to identify and troubleshoot software bugs and performance issues
• Conduct system installations, configurations, and upgrades as necessary
• Develop and maintain detailed documentation on system configurations, processes, and user guides
• Assist in training end-users on software functionalities and best practices
• Stay up‑to‑date with product updates and emerging technologies to provide informed recommendations to clients
• Participate in project planning and execution to ensure alignment between technical solutions and client needs

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience in a technical support or specialist role
• Proficiency in troubleshooting software applications, systems, and networks
• Solid understanding of database management and SQL
• Experience with software installation, configuration, and upgrade processes
• Strong analytical and problem‑solving skills
• Excellent communication and interpersonal skills with a focus on customer service
• Ability to work independently as well as part of a collaborative team environment
• Familiarity with Agile methodologies is a plus
• Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus

Benefits

• Paid Time Off
• Training & Development
• Performance Bonus