Technical Solution Executive, Managed Services

Remotedxb; Dubai; On-site; AED 350,000 - 600,000; Full time

Job summary

New Era Technology is seeking an experienced sales leader to drive managed services growth in the UAE, aligning business priorities with technology roadmaps and expanding attached services across cloud, security, and infrastructure. You will partner with executives to qualify opportunities and deliver measurable ROI-based outcomes.

You will lead discovery with CIO/CFO/CTO stakeholders, articulate value propositions, and work with architects and delivery teams to ensure viable, financially sound

Qualifications

• 5+ years of experience in Managed Services, IT Services, Technical Sales, or service delivery leadership.
• Proven ability to lead structured discovery and engage with C-level executives (CIO, CFO, CTO).
• Strong command of value-based selling and MEDDPIC qualification.
• Experience translating technical service capabilities (SLAs, governance) into measurable business outcomes.
• Proficiency in AI tools and understanding of AI-enabled operations (AIOps).
• Bachelor's degree or equivalent work/military experience.

Responsibilities

• Serve as a trusted advisor to clients by aligning business priorities and technology roadmaps to New Era's Managed Services portfolio
• Partner with Account Executives and Sales Directors to identify and qualify managed services opportunities
• Lead structured discovery processes to identify customer pain, business risk, and readiness for operational change
• Drive recurring revenue growth by increasing managed services attach across cloud, cybersecurity, and infrastructure stacks
• Develop executive-level value propositions and business-case justifications (ROI/TCO) for senior stakeholders
• Collaborate with solution architects and service delivery teams to ensure solutions are technically and financially viable
• Create account-level growth strategies to identify expansion and modernization opportunities
• Coach sales teams on discovery, qualification, and outcome-based positioning

Skills

Discovery processes

Executive engagement

Value-based selling

MEDDPIC qualification

AI / AIOps awareness

Education

Bachelor's degree or equivalent

Tools

Azure

AWS

Observability platforms

Job description

Responsibilities

• Serve as a trusted advisor to clients by aligning business priorities and technology roadmaps to New Era's Managed Services portfolio
• Partner with Account Executives and Sales Directors to identify and qualify managed services opportunities
• Lead structured discovery processes to identify customer pain, business risk, and readiness for operational change
• Drive recurring revenue growth by increasing managed services attach across cloud, cybersecurity, and infrastructure stacks
• Develop executive-level value propositions and business-case justifications (ROI/TCO) for senior stakeholders
• Collaborate with solution architects and service delivery teams to ensure solutions are technically and financially viable
• Create account-level growth strategies to identify expansion and modernization opportunities
• Coach sales teams on discovery, qualification, and outcome-based positioning

Requirements

• 5+ years of experience in Managed Services, IT Services, Technical Sales, or Service Delivery leadership
• Proven ability to lead structured discovery and engage with C-level executives (CIO, CFO, CTO)
• Strong command of value-based selling and MEDDPIC qualification
• Experience translating technical service capabilities (SLAs, governance) into measurable business outcomes
• Proficiency in AI tools and understanding of AI-enabled operations (AIOps)
• Bachelor's degree or equivalent work/military experience

Preferred Qualifications

• Experience working within a Managed Service Provider (MSP) or Global Systems Integrator
• Familiarity with ITIL, ITSM, and service operations best practices
• Experience with cloud operations across Microsoft Azure and AWS
• Knowledge of automation, observability, and digital experience monitoring platforms

About the Company

New Era Technology is a global team of over 3,000 professionals committed to securely connecting people, places, and information with end-to-end technology solutions at scale.