Technical Service Administrator

SANIPEX GROUP; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Sanipex Group is seeking a Technical Service Administrator (Bathrooms) to organize daily operations, assign service cases, and liaise across departments to ensure timely resolutions. You will confirm appointments, manage changes, and track actions while coordinating spare parts and training support. Strong English communication and detail orientation are essential.

You will work with Customer Care and the Qatar team, preparing weekly status reports and ensuring adherence to KPIs and deadlines.

Qualifications

• Excellent spoken and written English.

Responsibilities

• Coordinate daily departmental activities within Technical Services (Bathrooms).
• Ensure new service cases are assigned and scheduled; follow up with technical advisers and other departments to progress cases.
• Confirm customer appointments and manage rescheduling/cancellations; track pending actions.
• Coordinate spare parts availability and deliveries with relevant teams.
• Monitor block stock; liaise with Customer Care and Qatar team.
• Support technician training arrangements and prepare weekly reports on outstanding cases.
• Identify delays and escalate priority issues to the Assistant Manager to ensure timely resolution.

Skills

English proficiency

Customer service

Interpersonal skills

Attention to detail

Tools

MS Excel

Word

Outlook

Job description

At Sanipex Group, we are proud to offer a unique lifestyle proposition to our customers across the Middle East, Europe, Asia, and Africa. With over 30 years of experience, we've built a strong reputation by providing a comprehensive one-stop-shop for architects, interior designers, developers, retailers, and private clients through our Retail, Trade, Project, and Digital channels. Our success is driven by a dynamic and creative team passionate about delivering outstanding products and exceptional customer experiences. We foster a culture of growth and development, offering comprehensive training programs to help our team expand their skills and capabilities. Join us and thrive in a positive, fun, and driven environment where you can take your career to new heights. With a diverse team representing over 47 nationalities, we are deeply committed to inclusion and diversity, ensuring everyone has the opportunity to succeed and make a meaningful impact.

About the Job

We are looking for an organised, proactive, and detail-oriented Technical Service Administrator to join our Technical Services (Bathrooms) team. In this role, you’ll coordinate daily departmental activities, ensure new service cases are assigned and scheduled, and follow up with technical advisers and other departments to keep cases progressing efficiently. You’ll confirm customer appointments, manage rescheduling and cancellations, track pending actions, and coordinate spare parts availability and deliveries with the relevant teams. You’ll also monitor block stock, liaise with Customer Care and the Qatar team, support technician training arrangements, and prepare weekly reports on outstanding cases. By identifying delays, maintaining accurate records, and escalating priority issues to the Assistant Manager, you’ll help ensure smooth operations and timely case resolution.

About You

You are a confident and approachable professional with excellent spoken and written English and a polite, customer-focused communication style. You can understand customer concerns, assess situations carefully, and recognise unclear information or urgent requests. You’re a quick learner who follows company procedures accurately, stays focused on KPIs and deadlines, and consistently follows up on pending tasks. With a proactive attitude, strong interpersonal skills, and a flexible, team-oriented approach, you can coordinate effectively with different departments, build positive working relationships, and ensure tasks are completed on time. You will have strong attention to detail when maintaining records and updating case information, with the ability to recognise when clarification or escalation is needed. Working proficiency in MS Excel, Word and Outlook, with a high level of discretion when handling confidential customer, contractor and commercial information.

What we can offer

You will turn your career aspirations into reality. We will help shape your career journey through enriching experiences, learning, and development opportunities. Our Group offers diverse career paths for those who are passionate, innovative, and collaborative - every day.

We recognise the value that you bring, and we strive to provide a competitive salary and benefits package.

We would like to thank you in advance for your application. Due to the influx of applications, we don’t always get the opportunity to speak to our candidates. Consequently, if you haven’t been contacted over the next two weeks then you can assume you have not been successful on this occasion.