Technical Sales Support - Fire Rated Steel Doors

NAFFCO; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

NAFFCO in Dubai is seeking a Technical Sales Support - Fire Rated Steel Doors to back sales teams with technical and commercial guidance. You will interpret drawings, prepare tender inputs, and produce product data sheets while coordinating with production and QA to ensure compliant, on-time delivery.

Ideal candidates have 2+ years in technical sales support, familiarity with CAD tools, CRM systems, and a strong regulatory awareness for fire doors and related standards in construction.

Qualifications

• Strong knowledge of fire rated steel doors, frames, hardware and glazing; interpret technical drawings and product specifications.
• Familiarity with fire safety standards and building regulations for fire doors.
• Excellent verbal and written communication; explain technical matters clearly to customers and specifiers.
• Customer service orientation with ability to manage expectations and build trust.
• Ability to prioritise multiple inquiries and meet deadlines in a fast-paced environment.
• Experience with CRM/ticketing systems and CAD tools (AutoCAD) is desirable.

Responsibilities

• Respond to technical and commercial enquiries from customers, architects, contractors and sales colleagues via phone, email and ticketing systems; provide timely, accurate and professional advice.
• Interpret project specifications, drawings to determine fire rated door assemblies and ensure compliance with regulations and standards.
• Prepare technical input for tenders and quotations, produce datasheets and drawings; support sales meetings and presentations.
• Produce and maintain technical documents including cut sheets, installation instructions, testing certificates and system diagrams.
• Coordinate with production, logistics, design and quality teams to ensure accurate BOMs, lead times and delivery instructions; track order status.
• Identify recurring issues and feedback to contribute to product development and process improvements.

Skills

Technical understanding

Regulatory awareness

Communication skills

Customer focus

Organisational ability

IT proficiency

Education

Technical qualification in Building Services/Construction/Architectural Technology

Tools

CRM/ticketing systems

AutoCAD

Job description

Essential Job Functions & Minimum Requirements

Role Overview

The Technical Sales Support - Fire Rated Steel Doors will provide technical and commercial support to sales teams to ensure correct specification, compliant supply and successful handover of fire rated steel door solutions. The role combines product knowledge, regulatory awareness and customer-facing skills to support tendering, quoting, technical queries and after-sales service delivery.

Key Responsibilities

• Customer and sales support: Respond to technical and commercial enquiries from customers, architects, contractors and sales colleagues via phone, email and ticketing systems; provide timely, accurate and professional advice.

• Specification and compliance: Interpret project specifications, architectural and building services drawings to determine appropriate fire rated door assemblies, frames, hardware and glazing requirements; ensure solutions meet relevant fire and building regulations and standards.

• Pre-sales and tender support: Prepare technical input for tenders and quotations, produce product schedules, datasheets, drawings and scope clarifications; support sales meetings and presentations.

• Technical documentation: Produce and maintain technical documents including cut sheets, installation instructions, testing certificates, fire rating evidence and system diagrams to support procurement, installation and commissioning.

• Cross-functional coordination: Work closely with production, logistics, design and quality teams to ensure accurate Bill of Materials, lead times and delivery instructions; track order progression and communicate status to stakeholders.

• Continuous improvement: Identify recurring issues, customer feedback and product performance trends; contribute to product development, process improvements and knowledge base updates.

Essential Skills & Competencies

• Technical understanding: Strong knowledge of fire rated steel doors, frames, hardware & materials and glazing; able to interpret technical drawings and product specifications.

• Regulatory awareness: Familiarity with international fire safety standards, certification schemes and building regulations relevant to fire doors.

• Communication skills: Excellent verbal and written communication; able to explain technical matters clearly to customers, specifiers and non-technical stakeholders.

• Customer focus: Strong customer service orientation with the ability to manage expectations and build trust.

• Organisational ability: Able to prioritise multiple enquiries, maintain accurate records and meet deadlines in a fast-paced environment.

• IT proficiency: Experience with CRM/ticketing systems, Microsoft Office (Excel, Word) and the ability to create or annotate technical drawings (AutoCAD or similar is advantageous).

Desired Traits

• Problem solving: Practical and analytical approach to diagnosing site issues and proposing pragmatic solutions.

• Collaborative: Works well across commercial, technical and operational teams to achieve positive outcomes.

• Attention to detail: Focus on accuracy and compliance when reviewing specifications, producing documentation and advising on installations.

• Proactive mindset: Anticipates customer needs and takes initiative to prevent issues and improve service levels.

Qualifications & Experience

• Technical qualification in Building Services, Construction, Carpentry, Architectural Technology or a related discipline, or equivalent practical experience.

• 2+ years’ experience in technical sales support, specification, site liaison or a similar role within the fire door, glazing or joinery sector preferred.

• Practical understanding of fire door testing, certification and installation practices; experience with third-party certification schemes is advantageous.

• Experience using CRM/ticketing systems and familiarity with CAD tools (AutoCAD) is desirable.