Technical Operator - Operations Control Center

Dubai Careers - A Smart Dubai Initiative; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Roads and Transport Authority in Dubai seeks a Bus Operations Supervisor to oversee all bus routes and drivers, ensuring safety, schedule adherence, and compliance with standards. You will respond to driver inquiries and incidents, provide corrective guidance, and generate regular operation reports to support performance improvements.

The role requires a High School diploma with at least 2 years of relevant experience, and strong English communication skills; Arabic is a plus.

Qualifications

• High School diploma with 2 years of relevant work experience.
• Fluent in English; Arabic skills preferred.

Responsibilities

• Monitor routes and ensure trips follow schedules.
• Answer driver inquiries and provide guidance during incidents.
• Inform drivers of route instructions during disruptions or breakdowns.
• Advise on corrective actions to improve punctuality and OTP.
• Submit daily/weekly/monthly operation reports and propose improvements.
• Report obstacles to supervisors and seek guidance as needed.
• Log corrective actions in the AVM system for future reference.
• Assist shift supervisors in evaluating impact on KPIs.
• Ensure timely daily operations reports including cancellations, delays, and actions taken.
• Adhere to information security policies and procedures.

Skills

English fluency

Communication

Arabic language

Education

High School

Job description

Job Description

Job Purpose

Follow up and supervise the operation of all bus routes and drivers, to ensure compliance with bus operational standards including safety and security.

Roles & Accountabilities

• Monitor bus routes and ensure that trips are made according to schedule
• Receiving and answering calls and inquiries of drivers who need assistance and providing advice on appropriate procedures, especially in cases of an accident or reporting its reality
• Identify and inform drivers to follow the bus routes under instructions from the supervisor, in the event of a breakdown scenario in the metro that needs support from the bus management
• Advising drivers on corrective action in case of late arrival using the AVM communication protocol
• Submit operational reports according to operation (daily, weekly, monthly) for operating cases that affect performance indicators and submit proposals, such as but not limited to (development of operation, reduction of lost kilometers, reduction of bus progress rate on time, increase the percentage of bus commitment to scheduled schedules OTP, etc...) in order to coordinate with the concerned in the Planning and Business Development Department
• Inform supervisors of the obstacles or operational difficulties encountered in the routes of flights and seek advice to deal with them
• Ensure that all corrective actions are recorded in the AVM system for reference when needed in the future
• Dealing with system or equipment errors or bus malfunctions and taking immediate measures to ensure the progress of the operational process and informing the supervisor when necessary
• Support shift supervisors on a daily basis, to measure the impact of corrective actions taken by shelter stations and bus stations related to key performance indicators
• Ensure that the daily operations report is submitted on time, including: the number of flights canceled or added, the percentage of delayed flights and which control center managers and supervisors take appropriate action
• Any additional responsibilities as advised by the direct Line Manager or Head of Department
• Adhere to RTA information Security Policies and Procedures, related to data protection and as per approved regulations.

Qualifications

Education: High School 2 years of relevant work experience.

Skills

• A good user of the computer - A good listener and communicator and a high ability to communicate and transmit information orally and in writing - A good listener and communicator and a high ability to communicate and transmit information orally and in writing - Fluent in English in reading, writing and speaking, preferably fluent in Arabic.

Job Category

Equipment Operators

Advertiser

Roads and Transport Authority

Department

Buses

Educational-level

Secondary School

Required Nationality

All Nationalities (Priority for UAE National)

Monthly Salary

Unspecified

Schedule-Time

Full time

Job Posting

23/10/2026

Unposting Date

22/11/2026