Technical Advisor - Freelander, Dubai

Al Tayer Group; Dubai; On-site; AED 56,000 - 84,000; Full time

Job summary

Al Tayer Group in Dubai seeks a Diploma-qualified Workshop Quality Specialist to ensure Fix it Right First Time standards, uphold quality, and support exceptional customer satisfaction in the service workshop.

You will supervise technicians, maintain a technical library, and stay updated on automotive advances to improve efficiency and quality. Role requires MS Office proficiency and relevant qualifications.

Qualifications

• Diploma in Automobile Engineering is required.
• 2-3 years of experience in the discipline.
• Trade certificate in Automobile Technology preferred.
• Proficiency with MS Office.

Responsibilities

• Examine the quality of workmanship to ensure conformity to the Fix it right First time approach.
• Keep abreast of new technological developments in the automobile industry to improve workshop quality systems.
• Support technicians in handling customer complaints and advise on repair options to improve satisfaction.
• Identify product defects and raise defect reports for rectification in future production.

Skills

MS Office proficiency

Education

Diploma in Automobile Engineering

Trade Certificate in Automobile Technology

Tools

MS Office

Job description

To provide expert technical know-how on all technical and quality improvement matters to ensure that the technical excellence provide a competitive edge to the company and supports in meeting its commercial objectives

Responsibilities

Functional Roles and Responsibilities

• Examine the quality of the workmanship to ensure that it conform to the “Fix it right First time” approach so as to enhance the confidence of the customers in the workshop and maintain continuity of customer loyalty.
• Keep abreast of the new technological development/invention in the automobile industry in general or any new technological advancement in the franchise handled by the company in particular to incorporate them in workshop quality system to improve efficiency/quality.
• Support the technicians in handling the customer complaints; advise them on better option for carrying out repair using advance technical information so as to improve quality of complaints resolution and win customer satisfaction.
• Identifies the product defect, prepares product concern summary and raises the product defect report for the principal's perusal and follow up with them to ensure rectification of such defects in future production. /model
• Maintain in systematic order the technical library consisting of bulletin from principals' technical guides, magazines etc. so that it can be referred to, for understanding/solving a technical problem as and when required.
• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

Qualifications & Experience

• Diploma in Automobile Engineering
• 2-3 years of experience in the same discipline
• Intermediate with a Trade Certificate in Automobile Technology
• Ability to operate Computer Software Like MS office