Technical Account Manager, Enterprise Support - MENAT

Amazon; Dubai; On-site; AED 420,000 - 720,000; Full time

Job summary

AWS Enterprise Support in Dubai seeks a Technical Account Manager to partner with enterprise customers across MENAT, guiding cloud adoption and operations excellence. You will be the principal technical advisor across compute, storage, databases, analytics and more.

As the voice of the customer, you will lead strategic discussions with senior leaders, drive incidents reviews, cost optimization, and roadmap planning to maximize value from AWS services.

Qualifications

• 5+ years of technical engineering experience.
• Experience with troubleshooting across compute, storage, networking, or databases.
• Bachelor's degree required.

Responsibilities

• Build solutions and provide technical guidance for customers.
• Ensure AWS environments remain operationally healthy while reducing cost and complexity.
• Develop trusting relationships with customers and understand their business needs.
• Drive technical discussions on incidents, trade-offs, and risk management.
• Consult with partners from developers to C-suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• Identify opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service disruptions and monthly/quarterly metrics.
• Help customers migrate workloads to the cloud.

Skills

Technical experience

Cloud services

Customer-facing

AWS certification

Linux/Windows administration

Education

Bachelor's degree

Job description

Technical Account Manager, Enterprise Support - MENAT

Job ID: 10529927 | Amazon Web Services EMEA Dubai FZ Branch

Join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless, GenAI, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, Cloud Front CDN, Bedrock and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

We are seeking individuals with strong backgrounds in I.T. operations and related areas such as Linux/Windows systems administration, DevOps, Data Analytics and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us!

Key job responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud

Basic Qualifications

• 5+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Bachelor's degree

Preferred Qualifications

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead
• AWS certification, such as, AWS Solutions Architect, or a similar cloud certification

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.