Tech Partner

Schneider Electric; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Schneider Electric is seeking an IT Support Center Analyst to provide frontline technical support, troubleshoot user issues, and collaborate with technical teams in a dynamic, customer-focused environment.

You will document interactions, contribute to service improvements, and build strong end-user support and remote assistance skills across software, hardware, and connectivity areas.

Qualifications

• Genuine passion for helping others and solving technical challenges.
• Eagerness to learn and grow technical expertise in a dynamic environment.
• Team-oriented mindset with strong collaboration and communication abilities.
• Organized approach to managing priorities and delivering quality support under pressure.

Responsibilities

• Provide frontline technical support by responding to inquiries and troubleshooting user issues
• Partner with technical teams to resolve complex problems and ensure seamless customer experiences
• Maintain detailed documentation of customer interactions, solutions, and service trends
• Contribute to service quality improvements by identifying patterns and suggesting enhancements

Skills

Communication

Customer Orientation

Problem Solving

Resilience

End User Support

Remote Support

Troubleshooting

Technical Documentation

Job description

Start your IT career with purpose. We're seeking an IT Support Center Analyst who's passionate about solving problems and helping people. You'll provide essential technical support while building skills in a team that values curiosity, collaboration, and customer focus.

What will you do?

• Provide frontline technical support by responding to inquiries and troubleshooting user issues
• Partner with technical teams to resolve complex problems and ensure seamless customer experiences
• Maintain detailed documentation of customer interactions, solutions, and service trends
• Contribute to service quality improvements by identifying patterns and suggesting enhancements

What are the key skills we are looking for?

• Communication  — intermediate level; explaining technical solutions clearly to diverse audiences
• Customer Orientation  — intermediate level; prioritizing user needs and delivering responsive support
• Problem Solving  — intermediate level; diagnosing issues and applying logical troubleshooting methods
• Resilience  — intermediate level; maintaining composure and focus during high-pressure support situations
• End User Support  — developing level; assisting users with software, hardware, and connectivity issues
• Remote Support  — developing level; providing technical assistance through virtual channels and tools
• Troubleshooting  — developing level; identifying root causes and implementing effective fixes
• Technical Documentation  — developing level; creating clear records of issues and resolutions

What qualifications will make you successful?

• Genuine passion for helping others and solving technical challenges
• Eagerness to learn and grow your technical expertise in a dynamic environment
• Team-oriented mindset with strong collaboration and communication abilities
• Organized approach to managing priorities and delivering quality support under pressure

What's in it for me?

• Comprehensive onboarding and ongoing training to build your technical foundation
• Collaborative culture where your ideas and contributions are valued
• Career development opportunities with clear growth pathways and mentorship
• Meaningful work where you directly impact user satisfaction every day

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.