Team Leader – Warehouse Operations

Zahrawi Group; Dubai; On-site; AED 78,120 - 133,920; Full time

Job summary

Zahrawi Group in the UAE seeks a Team Leader – Warehouse Operations to oversee warehouse functions, ensure safety compliance, quality control, inventory accuracy, and efficient logistics.

You will manage Warehouse Coordinators, Assistants, and Drivers; enforce SOPs; conduct audits; renew licenses and calibrations; and coordinate with the Finance team for expenses.

Qualifications

• Minimum 2+ years supervisory experience.
• Strong knowledge of warehouse operations and safety procedures.
• Experience with MOH regulations and regulatory liaison.
• Ability to manage budgets and petty cash.

Responsibilities

• Lead and develop Warehouse Coordinators, Assistants and Drivers, ensuring targets are met.
• Enforce SOPs and safety guidelines across daily warehouse operations.
• Monitor quality Assurance processes and calibration of equipment.
• Prepare documentation for audits and implement audit recommendations.
• Oversee inventory checks, manage expired/near-expiry stock, and coordinate stock takes.
• Oversee transportation, vehicle registrations and timely product movement.
• Coordinate with MOH and regulatory bodies; manage vendor and regulatory communications.
• Support Finance with documentation for payments and approvals.

Skills

Team Leadership

Warehouse Operations

Quality Assurance

Inventory Management

SOP Compliance

Dispatch Coordination

NetSuite

Tools

NetSuite

Job description

Team Leader – Warehouse Operations - (680)

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

Job Brief

The scope of work includes overseeing warehouse operations, ensuring compliance with safety standards, quality control, inventory management, and efficient logistics.

Team Management

• Ensure that each individual in the team and the area of responsibility meets the target assigned to them for profitable sales growth.
• Provide regular performance reviews and feedback.
• Allocate tasks to team members based on operational needs.
• Motivate the team members and ensure they achieve their targets.
• Identify training needs and provide coaching to team members to enhance their skills and capabilities.
• Ensure that team members follow company policies, procedures, and safety guidelines.
• Approve SOPs, operational workflows, and team-related requests such as leave, per diem, and reimbursements in line with company policies.

Warehouse Management

• Manage Warehouse Coordinators, Assistants, and Drivers, regularly evaluating their performance.
• Ensure strict adherence to SOPs in daily warehouse operations.
• Ensure compliance with Zahrawi’s Health, Safety, and Environment (HSE) standards.
• Conduct daily audits to minimize returned orders with errors.
• Ensure all required licenses, registrations, and calibrations are renewed before expiration.
• Manage petty cash for warehouse expenses and coordinate reimbursements with the Finance team.
• Stay informed of relevant regulations and instructions from local authorities and concerned governmental bodies.

Quality Assurance

• Monitor cold products from receipt to delivery, ensuring they remain within set temperature limits, including Data Logger results.
• Inspect product packaging from cold storage and verify Data Logger reports for consistency.
• Regularly assess the quality of vehicles, warehouse cleanliness, temperature control systems, storage conditions, and validity of product on shelves.
• Ensure regular calibration of Zahrawi Cold Vans/Delivery Vehicles and Data Loggers and update the warehouse temperature mapping.
• Ensure all necessary licenses, registrations, and calibration renewals are up to date before expiration.
• Regularly review technical and quality agreements with suppliers and customers.

Audit

• Prepare documentation for internal and external audits.
• File all documents correctly to ensure availability and accuracy.
• Review audit suggestions and implement feasible recommendations.

Inventory Check

• Monitor and report expired products monthly to the Line Manager.
• Oversee the disposal of expired products.
• Update the status of expired/near-expiry products in NetSuite.
• Approve sales returns and ensure timely follow-ups for necessary approvals.
• Coordinate and arrange for perpetual and annual stock takes, providing updates to the Line Manager.

Transportation

• Manage Drivers and Driver Assistants.
• Oversee the management of Zahrawi vehicles and ensure timely registration.
• Monitor the movement of products in and out of the Warehouse.

Administration

• Build and maintain professional relationships with MOH staff, monitoring changes in regulations and legislation.
• Represent Zahrawi in dealings with the MOH and other relevant authorities.
• Negotiate with regulatory bodies to obtain marketing authorization.
• Address calls and emails from customers, Sales team, and support staff in a timely manner.
• Manage and resolve all warehouse-related inquiries.
• Handle urgent situations promptly, ensuring efficient resolution.
• Assist the Finance Department by providing necessary documentation for payment collection.

Job Specific Skills

• OrthoSpine / Surgical implant handling experience
• Outbound Warehouse Operations Management
• Inventory & Consignment Management
• Inventory Control & Stock Auditing
• SOP & Quality Compliance
• Order Fulfilment & Dispatch Coordination

Requirements

• Additional details: Candidates are preferred to be based in UAE. Must have valid UAE driving license. Flexibility for early/late shifts and weekend on-calls.
• Experience: 2 + years supervisory experience.