Team Leader, Laundry

Kerzner International; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

The Meydan Hotel is seeking a Senior Team Leader - Laundry to manage the daily laundry operations, supervise staff, and ensure top-quality guest linen and uniforms. This role collaborates with Housekeeping to maintain high service standards and safety measures in a luxury hotel environment.

Ideal candidates have 3–5 years in hotel laundry with supervisory experience, strong knowledge of detergents, fabrics, and industrial equipment, and proven leadership and training skills.

Qualifications

• - Diploma or certificate in Hospitality Management, Hotel Operations, or related field.
• - 3–5 years in hotel laundry operations with 1–2 years in a supervisory role.
• - Strong technical knowledge of laundry processes and hygiene standards.

Responsibilities

• Oversee daily laundry operations for guest laundry, staff uniforms and hotel linen.
• Supervise team, allocate tasks, monitor performance and ensure SOPs are followed.
• Maintain hygiene protocols and safety standards while ensuring quality.
• Inspect finished items for quality, stains and damages and take corrective actions.
• Coordinate with Housekeeping and other departments for timely linen delivery.
• Assist in training new staff and maintaining productivity standards.
• Monitor machine functionality and report maintenance issues to Engineering.
• Maintain daily production reports, logs and inventory records.
• Assist in planning manpower schedules during peak operations.
• Foster a positive work environment and mentor the laundry team.

Skills

Laundry operations

Team leadership

Training & coaching

Problem-solving

Communication

Collaboration with Housekeeping

Chemicals handling

Quality control

Microsoft Office

Operational reporting

Education

Diploma or certificate in Hospitality Management

Tools

MS Office

Industrial laundry equipment

Job description

Rare finds is a collection of extraordinary resorts rooted in their destination and shaped by its people. Each destination celebrates the stories, culture and character of its surroundings, creating meanigful experiences that could only exist in that place.

Set alongside Dubai's iconic Meydan Racecourse, The Meydan Hotel is a disctinctive expression of the city's passion for equestrian heritage, ambition and sepctacle. Rooted in a legacy of racing and shapred by the energy of modern Dubai, the hotel brings guest closer to a world of tradition, sport and shared celebration. From the excitement of race day to the unique rhythm of life around the track, every stay reveals another side of Dubai's character and culture.

Job Summary

The Team Leader - Laundry oversees the daily operations of the laundry section, ensuring smooth workflow, consistent quality, and timely processing of guest laundry, staff uniforms, and hotel linen. This role supports the Laundry Manager by supervising team members, coordinating tasks, monitoring machine performance, and maintaining hygiene and safety standards. The Senior Team Leader works closely with Housekeeping and other departments to ensure efficient service delivery while guiding, training, and motivating the laundry team to uphold the hotel's luxury service standards.

Key Responsibilities

• Overseeing the complete laundry operations for guest laundry, staff uniforms, and hotel linen, ensuring all processes align with The Meydan Hotel's quality, hygiene, and safety standards.
• Supervise daily laundry operations, including sorting, washing, drying, pressing, folding, and dispatching to ensure consistent quality and timely service.
• Allocate tasks to team members, monitor performance, and ensure all staff follow established SOPs, hygiene protocols, and safety standards.
• Inspect finished laundry items for quality, stains, and damages, and take corrective actions when necessary.
• Coordinate with Housekeeping, Uniform Room, and other departments to ensure timely delivery of linen, guest laundry, and staff uniforms.
• Support the Laundry Manager in training new staff, maintaining productivity standards, and ensuring proper machine usage and handling of chemicals.
• Monitor machine functionality, report maintenance issues to Engineering, and ensure minimal downtime during operations.
• Maintain accurate daily production reports, reject logs, and inventory records of chemicals, linen, and consumables.
• Assist in planning manpower schedules and ensuring adequate staffing levels during peak operations.
• Uphold a positive work environment by guiding, motivating, and supporting the laundry team to achieve operational excellence and guest satisfaction.

Skills, Experience & Educational Requirements

• Diploma or certificate in Hospitality Management, Hotel Operations, or related field.
• Minimum 3-5 years of experience in hotel laundry operations, with at least 1-2 years in a supervisory or team lead role.
• Strong technical knowledge of laundry processes, including washing, drying, pressing, stain removal, and proper handling of different fabrics.
• Experience in operating industrial laundry equipment, chemical dosing systems, and maintaining hygiene and safety standards.
• Ability to supervise, motivate, and train laundry staff to maintain productivity and quality standards.
• Competence in monitoring daily operations, reporting production output, and managing linen inventory.
• Strong problem-solving and decision-making skills to handle guest laundry issues or operational challenges effectively.
• Good communication skills and the ability to collaborate with Housekeeping, Uniform Room, and other hotel departments.
• Knowledge of preventive maintenance procedures, chemical safety, and operational SOPs.
• Proficiency in basic computer applications (MS Office) for reporting and record-keeping.
• These requirements ensure that the candidate possesses the necessary technical, operational, and leadership skills to excel as a Senior Team Leader in The Meydan Hotel laundry environment.

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.