Team Leader

AlphaMind Group; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Career development opportunities

Dynamic multicultural environment

Exposure to high-profile hospitality

Job summary

AlphaMind Group's Le Relais de l’Entrecôte in Dubai is seeking a proactive Front-of-House Leader to manage shifts, lead the team, and uphold the brand's service standards. You will coordinate reservations, monitor guest dining experiences, and ensure seamless service from kitchen to floor.

Requirements include 2–3 years in a busy restaurant, 1 year in a senior waiter or captain role, strong leadership, English fluency (Arabic or French a plus), and flexible availability for evenings, weekends

Qualifications

• Minimum 2–3 years of front-of-house experience in a busy restaurant.
• At least 1 year of experience as a Senior Waiter, Captain or Team Leader is preferred.
• Experience in high-volume or premium casual-dining environment is a plus.
• Good knowledge of restaurant service standards and POS systems.
• Strong leadership, communication and problem-solving skills.
• Ability to stay calm and organized during busy periods.
• Proficiency in English; Arabic or French is advantageous.
• Flexible availability for evenings, weekends and public holidays.

Responsibilities

• Lead the front-of-house team during assigned shifts and act as the main point of contact in the absence of a manager.
• Conduct pre-shift briefings, assign stations and communicate daily reservations, VIP guests, targets and operational updates.
• Ensure all team members follow the restaurant’s sequence of service, grooming standards and brand procedures.
• Supervise restaurant opening and closing procedures, including checklists and handovers.
• Monitor service flow, table turnover, order accuracy and timely delivery of food and beverages.
• Coordinate with kitchen, bar, hostess desk and management.
• Welcome guests and respond to requests or concerns.
• Train, coach and motivate team members.

Skills

Front-of-house leadership

Communication

Problem-solving

Team motivation

Guest service

POS systems

Time management

Tools

POS systems

Job description

Job Description:

About AlphaMind

AlphaMind is a global lifestyle and hospitality entity born from a strategic partnership between ADMO Lifestyle Holding and Addmind Hospitality. Combining the expertise of two industry leaders, AlphaMind develops and operates world-class restaurants, lounge bars, beach clubs, nightlife destinations, and lifestyle concepts across the UAE, Europe, and beyond. Its portfolio includes iconic brands such as CLAP, KIRA, LITT, Babylon, Sucre, Bar du Port, Iris, and other award-winning hospitality experiences. Driven by creativity, innovation, and exceptional guest experiences, AlphaMind continues to expand its footprint globally while maintaining the highest standards of operational excellence and hospitality.

Position Type: Full-time

Location: Le Relais de l'Entrecôte, Business Bay, Dubai

Key Responsibilities

• Lead the front-of-house team during assigned shifts and act as the main point of contact in the absence of a manager.
• Conduct pre-shift briefings, assign stations and communicate daily reservations, VIP guests, targets and operational updates.
• Ensure all team members follow the restaurant’s sequence of service, grooming standards and brand procedures.
• Supervise restaurant opening and closing procedures, including operational checklists and shift handovers.
• Monitor service flow, table turnover, order accuracy and the timely delivery of food and beverages.
• Ensure the first and second servings of steak, fries and sauce are coordinated correctly and delivered according to the Le Relais de l’Entrecôte concept.
• Coordinate effectively with the kitchen, bar, hostess desk and management team.
• Welcome guests, monitor their dining experience and respond promptly to requests or concerns.
• Handle minor guest complaints professionally and escalat…
• Support the team during busy periods by assisting with orders, service, clearing tables and guest requests.
• Train, coach and motivate new and existing team members.
• Monitor attendance, punctuality, grooming, behaviour and performance during the shift.
• Encourage the team to promote beverages, desserts and other available items to support sales targets.
• Ensure correct use of the POS system and compliance with cash-handling procedures.
• Check restaurant cleanliness, table setup, equipment, menus, service stations and mise-en-place before and during service.
• Ensure compliance with food safety, hygiene, health and safety standards.
• Monitor operational supplies and report shortages, breakages or maintenance issues.
• Complete shift reports and communicate guest feedback, incidents and operational concerns to management.
• Support stock counts, inventories and cost-control initiatives when required.
• Help maintain a positive, respectful and professional working environment.

Qualifications And Experience

• Minimum 2–3 years of front-of-house experience in a busy restaurant.
• At least 1 year of experience as a Senior Waiter, Captain or Team Leader is preferred.
• Previous experience in a high-volume or premium casual-dining restaurant is an advantage.
• Good knowledge of restaurant service standards and POS systems.
• Strong leadership, communication and problem-solving skills.
• Ability to remain calm and organized during busy service periods.
• Good command of English; Arabic or French is an advantage.
• Flexible availability to work evenings, weekends and public holidays.

Key Competencies

• Leadership and team motivation
• Guest-focused attitude
• Attention to detail
• Clear communication
• Problem-solving and decision-making
• Time management and organization
• Teamwork and accountability
• Ability to perform under pressure

Performance Indicators

• Guest satisfaction and complaint resolution
• Consistent compliance with service standards
• Team productivity and discipline
• Order accuracy and speed of service
• Restaurant cleanliness and readiness
• Beverage and dessert sales performance
• Effective shift handovers and reporting
• Compliance with hygiene and safety requirements

What We Offer

• Opportunity to work with one of the region's leading hospitality and lifestyle groups.
• Dynamic, collaborative, and multicultural work environment.
• Exposure to high-profile hospitality and development projects.
• Career growth and professional development opportunities.

Join Us

If you are a proactive and detail-oriented professional with a passion for project coordination and hospitality, we would love to hear from you.