RCM Supervisor

Keka Technologies Private Limited; Dubai; On-site; AED 223,000 - 357,000; Full time

Job summary

Keka Technologies Private Limited seeks an experienced RCM Supervisor to oversee daily revenue cycle operations, ensuring accurate claims processing and timely collections. The role requires strong knowledge of healthcare billing processes, payer requirements, denial management, and performance optimization.

You will supervise and mentor RCM staff, monitor productivity and KPIs, and manage end-to-end processes from registration to AR follow-up, collaborating with providers, payers, and internal

Qualifications

• Bachelor’s degree in healthcare or related field preferred.
• 5–8 years of experience in healthcare revenue cycle management.
• 3–5 years in an RCM leadership/supervisory role.
• Knowledge of ICD-10, CPT, HCPCS and medical billing guidelines.
• Experience managing denial resolution and AR follow-up activities.
• Proficiency with RCM systems, billing platforms, and Microsoft Office tools.

Responsibilities

• Supervise and mentor RCM team members in billing, claims, denial management, and payment posting.
• Monitor daily productivity, quality, accuracy, and turnaround time metrics.
• Manage the complete revenue cycle process from patient registration to AR follow-up.
• Analyze AR aging reports and develop action plans to reduce outstanding balances.
• Track KPIs and prepare operational reports for leadership.
• Identify opportunities to increase collections and reduce claim denials.
• Ensure compliance with HIPAA, payer guidelines, and internal policies.
• Conduct team meetings, performance reviews, coaching sessions, and training.
• Collaborate with clients, providers, coding teams, and payers to resolve issues.
• Escalate complex payer and claim-related issues when required.
• Support implementation of new processes, systems and workflow improvements.

Skills

Process improvement

Communication skills

Data analysis and reporting

Education

Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or related field

Tools

RCM systems

Billing platforms

Microsoft Office

Job description

The RCM Supervisor is responsible for overseeing daily revenue cycle operations, ensuring accurate and timely claims processing, improving collections performance, and managing a team of RCM specialists. This role requires strong knowledge of healthcare billing processes, payer requirements, denial management, and performance optimization. The RCM Supervisor works closely with internal teams, healthcare providers, and payers to maximize revenue and maintain compliance with industry regulations.

Key Responsibilities:

• Supervise and mentor RCM team members, including medical billing, claims, denial management, and payment posting staff.
• Monitor daily productivity, quality, accuracy, and turnaround time metrics.
• Manage the complete revenue cycle process, including:
  • Patient registration and eligibility verification
  • Charge entry and coding review
  • Claims submission and follow-up
  • Payment posting and reconciliation
  • Denial management and appeals
  • Accounts receivable (AR) follow-up
• Analyze AR aging reports and develop action plans to reduce outstanding balances.
• Track key performance indicators (KPIs) and prepare operational reports.
• Identify process improvement opportunities to increase collections and reduce claim denials.
• Ensure compliance with healthcare regulations, payer guidelines, HIPAA requirements, and internal policies.
• Conduct team meetings, performance reviews, coaching sessions, and training programs.
• Collaborate with clients, providers, coding teams, and insurance representatives to resolve billing issues.
• Escalate complex payer and claim-related issues when required.
• Support implementation of new processes, systems, and workflow improvements.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or related field preferred.
• 5 – 8 years of experience in healthcare revenue cycle management.
• 3 – 5 years of experience in an RCM leadership/supervisory role.
• Knowledge of ICD-10, CPT, HCPCS, and medical billing guidelines.
• Experience managing denial resolution and AR follow-up activities.
• Proficiency with RCM systems, billing platforms, and Microsoft Office tools.
• Strong analytical, communication, and leadership skills.

Required Skills

Process improvement Communication Skills Data analysis and reporting