System Engineer

Root 360 Information Technology Consultants; Dubai; On-site; AED 223,200 - 334,800; Full time

Job summary

A technology consulting firm in Dubai is seeking a highly skilled Systems Engineer to join their Implementation Team. The successful candidate will handle system implementations, providing SLA-driven support, and troubleshooting complex environments. A minimum of 5 years’ experience in system implementations and strong expertise in VMware and Microsoft technologies are required. This role demands excellent communication skills and a proactive approach to ensure customer satisfaction.

Qualifications

• Minimum 5 years of hands-on experience in system implementation and troubleshooting.
• Proficient in VMware and Microsoft Infrastructure.
• Strong skills in documentation and client communication.

Responsibilities

• Deliver client implementations ensuring positive customer experience.
• Review documentation and validate plans with stakeholders.
• Participate in continuous learning and maintain certifications.

Skills

System implementation expertise

Troubleshooting skills

Excellent communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

VMware

Microsoft Infrastructure

Enterprise Backup Solutions

Hyper-Converged Infrastructure

Red Hat Enterprise Linux

Job description

We are seeking a highly skilled Systems Engineer to join our Implementation Team. The successful candidate will be responsible for delivering high-quality system implementations, providing SLA-driven support, and troubleshooting complex customer environments. This role requires strong technical expertise, excellent communication skills, and a proactive, customer-focused approach.

Key Responsibilities

• Deliver end-to-end client implementations while ensuring a professional and positive customer experience.
• Review and validate documentation, workflows, and implementation plans with customers and vendors.
• Coordinate, execute, and track progress of new implementation projects.
• Install, configure, and optimize software and systems based on project and customer requirements.
• Troubleshoot and resolve technical issues during and after implementation.
• Maintain detailed technical documentation and provide regular updates to internal teams and stakeholders.
• Proactively engage with customers throughout the implementation lifecycle to assess and ensure client satisfaction.
• Participate in continuous learning through training programs, workshops, and self-development initiatives.
• Maintain and renew relevant technical certifications (e.g., Microsoft, VMware).

Technical Skills & Experience

Minimum 5 years of hands‑on experience in system implementation and troubleshooting across enterprise environments.

Strong expertise in the following technologies:

• VMware: vSphere ESXi, vCenter, Aria Suite Components, NSX
• Microsoft Infrastructure: Windows Server, Active Directory, DNS, DFS, Hyper‑V
• Enterprise Backup Solutions: Dell PowerProtect, Avamar, Veeam, or equivalent solutions
• Hyper‑Converged Infrastructure: Dell VxRail
• Operating Systems: Red Hat Enterprise Linux, Ubuntu, other Linux distributions
• Server and Storage Infrastructure

Key Performance Indicators (KPIs)

• Timely and successful delivery of implementation projects.
• Accuracy and quality of technical documentation and stakeholder communication.
• Client satisfaction during and post‑implementation.
• Responsiveness and resolution time for support and troubleshooting activities.
• Active participation in continuous learning and certification programs.

Qualifications & Other Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Excellent verbal and written communication skills in English.