Senior Systems Engineer

Root 360 Information Technology Consultants; Dubai; On-site; AED 275,431 - 348,879; Full time

Job summary

A technology solutions provider is seeking a highly skilled Senior Systems Engineer to join their Implementation Team in Dubai. This role involves delivering high-quality system implementations, providing SLA-driven support, and troubleshooting complex customer environments. Candidates must have at least 5 years of experience and expertise in VMware, Microsoft Infrastructure, and enterprise backup solutions. Excellent communication skills are also essential. The position offers an opportunity for career growth in a supportive environment.

Qualifications

• 5+ years of hands-on experience in system implementation and troubleshooting.
• Strong expertise in VMware, Microsoft Infrastructure, and Enterprise Backup Solutions.
• Excellent verbal and written communication skills in English.

Responsibilities

• Deliver end-to-end client implementations ensuring positive customer experience.
• Troubleshoot and resolve technical issues during and after implementation.
• Maintain and renew relevant technical certifications.

Skills

System implementation

Troubleshooting

Communication skills

Customer-focused approach

Active Directory

VMware

Backup solutions

Education

Bachelor's degree in Computer Science, IT, or relevant field

Tools

VMware vSphere

Microsoft Windows Server

Dell PowerProtect

Job description

We are seeking a highly skilled Senior Systems Engineer to join our Implementation Team. The successful candidate will be responsible for delivering high-quality system implementations, providing SLA-driven support, and troubleshooting complex customer environments. This role requires strong technical expertise, excellent communication skills, and a proactive, customer-focused approach.

Key Responsibilities

Deliver end-to-end client implementations while ensuring a professional and positive customer experience.

Review and validate documentation, workflows, and implementation plans with customers and vendors.

Coordinate, execute, and track progress of new implementation projects.

Install, configure, and optimize software and systems based on project and customer requirements.

Troubleshoot and resolve technical issues during and after implementation.

Maintain detailed technical documentation and provide regular updates to internal teams and stakeholders.

Proactively engage with customers throughout the implementation lifecycle to assess and ensure client satisfaction.

Participate in continuous learning through training programs, workshops, and self-development initiatives.

Maintain and renew relevant technical certifications (e.g., Microsoft, VMware).

Technical Skills & Experience

Minimum 5 years of hands-on experience in system implementation and troubleshooting across enterprise environments.

Strong expertise in the following technologies:

• VMware: vSphere ESXi, vCenter, Aria Suite Components, NSX
• Microsoft Infrastructure: Windows Server, Active Directory, DNS, DFS, Hyper‑V
• Enterprise Backup Solutions: Dell PowerProtect, Avamar, Veeam, or equivalent solutions
• Hyper‑Converged Infrastructure: Dell VxRail
• Server and Storage Infrastructure

Key Performance Indicators (KPIs)

Timely and successful delivery of implementation projects.

Accuracy and quality of technical documentation and stakeholder communication.

Client satisfaction during and post-implementation.

Responsiveness and resolution time for support and troubleshooting activities.

Active participation in continuous learning and certification programs.

Qualifications & Other Requirements

Bachelors degree in Computer Science, Information Technology, or a related field.

Excellent verbal and written communication skills in English.