System Analyst Retail IKEA RSO Jebel Ali

Al-Futtaim; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Al-Futtaim Group seeks a System Analyst to coordinate upgrades and maintenance for NAV/BC/D365, CRM, and cloud solutions across UAE, Qatar, Egypt, and Oman. You will align business processes with IKEA concepts and Al-Futtaim standards, working closely with IT and business users.

The role requires 7+ years in ERP projects, strong Dynamics 365/NAV experience, SQL expertise, and API integration skills. UAE-based with a focus on retail ERP delivery and cross-border collaboration.

Qualifications

• Graduate in Computer Science or IT with 7+ years in business analysis, system design & development, and ERP implementation.
• Strong knowledge of Microsoft Dynamics 365 and/or NAV/Business Central, Azure DevOps or other CI/CD tools.
• Experience with API integrations, testing and basic cloud operations (AWS or Azure).

Responsibilities

• System upgrades and coordination for MS NAV/BC/D365 and cloud projects across UAE, Qatar, Egypt and Oman.
• Document functional specs, translate business needs into requirements, and support data migration with governance.
• Identify process improvements and provide ongoing support and troubleshooting with SQL databases.

Skills

Microsoft Dynamics 365

SQL

APIs integration

Cloud operations

Communication

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Azure DevOps

CI/CD tools

Job description

Job Description:

Job Requisition ID: 181030

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A'rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

The System Analyst plays a crucial role in the technical coordination for the configuration, upgrades, support, and maintenance of Microsoft NAV/BC/D365, CRM, and other cloud solutions within existing and new expansion stores. The role involves close coordination with the digital & IT team, functional heads, and business users. Key responsibilities include upgrading activities for IKEA stores across the UAE, Qatar, Egypt, and Oman, aligning business processes and working methods with the IKEA concept and Al-Futtaim Group framework.

What You Will Do:

System Upgrades and Coordination

• Coordinate upgrade and data migration from legacy systems to modern ERP, ensuring quality and data integrity throughout migration process while managing data governance and security policies.
• Collaborate with functional heads to understand business needs and translate them into functional requirements, documenting functional specifications and technical design documents, developing and customizing applications to meet business needs.
• Ensure on-time, quality, and cost-effective delivery of all functional MS NAV/BC/D365 & Cloud projects and enhancement activities within the guidelines of the project methodology.

Process Improvement and Support

• Identify opportunities to streamline business processes and improve system efficiencies, recommend and implement process changes to optimize functionalities in line with Al-Futtaim group and IKEA principal guidelines.
• Provide ongoing support and troubleshooting for issues, administering SQL databases to ensure continuous performance tuning using Performance Monitor and other related monitoring/troubleshooting tools.

Required Skills To Be Successful:

• Expertise in Microsoft Dynamics 365 solution and/or NAV/Business Central implementation.
• Proficient in SQL database administration and programming.
• Excellent communication and interpersonal skills.
• Capability in API integrations and testing, with a solid understanding of cloud operations.

What Qualifies You For The Role:

• Graduate in Computer Science, Information Technology, or similar discipline with 7+ years experience in business analysis, system design & development, and implementation of ERP within the retail industry.
• Strong understanding of the Microsoft Dynamics 365 solution and/or NAV/Business Central, Azure DevOps or other CI/CD tools.
• Experience with API integrations and testing, and desirable knowledge in payment gateway integration.
• Sound knowledge of SQL DB administration and programming, along with basic cloud operations knowledge (AWS or Azure).