Business Solutions Manager | Retail | IKEA RSO Jebel Ali

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 120,000 - 170,000; Full time

Job summary

Al-Futtaim Group, through IKEA RSO Jebel Ali, seeks a Business Solutions Manager to lead IT solutions across UAE, Qatar, Egypt and Oman. You will analyse, design, configure, and support processes to improve efficiency and enable ERP rollouts in stores and warehouses.

The role requires a Computer Science or IT Engineering degree, Dynamics/BC certifications, and 7+ years in retail IT management, with Power BI and SQL Server proficiency. Strong collaboration across global teams is essential.

Qualifications

• Graduate in Computer Science or IT Engineering.
• Microsoft Nav. Certification or equivalent.
• Business Central (On Prem/Cloud) related certificates.
• Minimum 7+ years of experience in a mid-management role for retail applications.
• Working knowledge in Microsoft Dynamics ERP (Navision, Business Central On Prem/Cloud, CRM), LS-Retail & Microsoft SQL Server.
• BI applications like Power BI or equivalent are required.

Responsibilities

• Define scope, implement IT solutions across UAE, Qatar, Egypt, and Oman, aligning with IKEA strategy.
• Analyse, design, configure, and support processes to improve efficiency.
• Translate business requirements into technical specifications and workflows.
• Manage ERP modules and IT tools across stores and warehouses; ensure SLAs.
• Plan, manage, and evaluate team work to ensure compliance with SLAs and standards.
• Implement global e-Commerce & Web platforms to support multi-channel sales and promote B2B.
• Collaborate with global release and support teams for centralized IKEA IT tools.
• Serve as primary contact for ERP and business solutions across departments.
• Audit and compliance with global standards; coordinate backups and governance.
• Expansion to new markets with on-time and on-budget project delivery.

Skills

Strategic thinking

Analytical skills

Communication skills

Problem-solving

Education

Bachelor's degree in Computer Science or IT Engineering

Tools

Microsoft Dynamics Nav/BC

Power BI

SQL Server

Navision/Business Central

Job description

Business Solutions Manager | Retail | IKEA RSO Jebel Ali

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:
The Business Solutions Manager is responsible for managing and supporting business IT solutions to align with IKEA's strategy across territories. The role involves analysis, design, configuration, and support of processes to improve efficiency and meet business goals. The manager will guide the implementation of ERP modules and IT tools across all IKEA stores and warehouses in the UAE, Qatar, Egypt, and Oman. Success in this role requires the ability to translate business needs into technical requirements and maintain alignment with IKEA and Al-Futtaim Group standards.

What You Will Do:

Solution Scoping

• Determine which business requirements can and should be improved and how these functions are integrated into solutions.
• Elicit requirements using interviews, document analysis, surveys, and site visits.
• Translate business requirements into workflows that integrate with critical software.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Develop business case justifications and cost/benefit analyses for spending and initiatives.
• Plan, manage, and evaluate the work of the team to ensure compliance with service level agreements.
• Ensure IT processes, procedures, and standards are in place and followed across all territories.
• Manage new enterprise project rollouts and implementation of Service Packs & Hot Fixes with minimal business disruption.
• Ensure continuous improvement of MV-Microsoft Dynamics and other IT infrastructure, maximizing departmental functionalities.
• Implement global e-Commerce & Web platforms to support multi-channel sales and promote B2B sales.
• Collaborate closely with global release responsible(s) & support teams for centralized IKEA IT tools.
• Serve as the primary contact for ERP and business solutions across all departments.
• Drive collaboration and influence among key business stakeholders and team members.

Audit & Compliance

• Periodically review & audit applications & database authorizations, ensuring compliance with global and group audits.
• Administer ETL activities, ensuring proper documentation and approvals.
• Coordinate with technical teams for database backups and recovery plans.

Expansion & New Projects\

• Evaluate and roll out new solutions in new markets across various formats.
• Ensure projects are delivered within scope, time, and budget.
• Complete go-live readiness and ensure minimal critical incidents after rollout.

Required Skills To Be Successful:

• Strong strategic, analytical, and tactical abilities.
• Ability to recognize issues and develop business solutions.
• Proficiency in computer technology for communication, data gathering, and reporting.
• Effective communication skills for technical and non-technical audiences.

What Qualifies You For The Role:

• Graduate in Computer Science or IT Engineering.
• Microsoft Nav. Certification or equivalent.
• Business Central (On Prem/Cloud) related certificates.
• Minimum 7+ years of experience in a mid-management role for retail applications.
• Working knowledge in Microsoft Dynamics ERP (Navision, Business Central On Prem/Cloud, CRM), LS-Retail & Microsoft SQL Server.
• BI applications like Power BI or equivalent are required.

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