SVP - End User Services.TECH - TOPS - End - User Services.MIT

Mashreqbank PSC; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Mashreq Bank PSC is looking for a Head of End User Services to lead a global team of around 60 professionals across the UAE, India, Pakistan and Egypt. You will shape strategy and oversee engineering and operations of desktop devices, asset lifecycle, Citrix VDI, MDM, AD, and end-user support for employees bank-wide.

The role is pivotal in Mashreq Bank's digital transformation, ensuring secure, scalable end-user technology solutions that support growth and innovation across locations.

Responsibilities

• Lead the engineering and operations of End User Services across multiple regions.
• Oversee desktop/laptop device management, asset lifecycle, and AD/Mobile Device Management.
• Manage Citrix VDI, endpoint security, VIP/Trading support, and messaging/collaboration tools.
• Coordinate a global team of ~60 staff and vendors to deliver reliable end-user experiences.

Job description

Job description

The Head of End User Services is a critical leadership role charged with shaping and executing the strategy for Mashreq Bank's next-generation End User Services. Responsible for overseeing a global team of approximately 60 professionals (comprising internal staff and vendor resources) across the UAE, India, Pakistan, and Egypt, the role leads the engineering, and operational management of End User Services including desktop and laptop devices, lifecycle management of IT assets, Citrix virtual desktop infrastructure, endpoint vulnerability management, VIP and Trading (TGM) support, Messaging & Collaboration tools, Active Directory, Mobile Device Management, and comprehensive end user support for all employees across the bank's locations. This position is instrumental in Mashreq Bank's digital transformation, ensuring robust, scalable, and secure end user technology solutions that support business growth and innovation.