Support Engineer 1

Ll Oefentherapie; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Ll Oefentherapie is seeking an entry-level Oracle Technical Support specialist to assist customers with basic product questions and issues. You will learn to troubleshoot simple problems, document steps, and communicate clearly with users via phone, email, or in person.

You will collaborate with a team to escalate and report issues, contribute to knowledge bases, and apply automation tools as you grow. Fluency in English and Arabic is required, and 0–2 years of related experience is welcomed.

Qualifications

• Read, write and speak English and Arabic.
• 0–2 years of related experience welcomed.

Responsibilities

• Serves as a point of contact for customers via phone, email, or in-person means.
• Provides technical support by troubleshooting and resolving simple issues related to Oracle products.
• Coordinates with more experienced peers to report and support resolution of routine design, reliability, and maintenance issues.
• Maintains service requests and product documentation; contributes to knowledge base articles and troubleshooting guides.

Skills

English

Arabic

Job description

• Does this position require a security clearance? No
• Years 0 to 2+ years
• Applicants are required to read, write, and speak the following languages English,Arabic

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

• Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.
• Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

• Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s