Support Engineer 1, Arabic Speaker

Oracle; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Oracle Health in the Middle East region is seeking a Support Engineer 1 to assist delivery and ongoing operations of Oracle Health Solution offerings across the region. The role requires proficiency in Arabic and English to support customers and engage effectively with stakeholders.

You will provide functional and technical support, troubleshoot issues, and maintain applications to deliver a high-quality support experience.

Qualifications

• Experience supporting Oracle Health solutions or clinical AI-related software.
• Strong troubleshooting skills across front-end and back-end applications.
• Ability to communicate clearly with customers in Arabic and English.
• Willingness to participate in on-call rotations and travel up to 20%

Responsibilities

• Provide functional and technical support for Oracle Health solutions including the Clinical AI Agent offering.
• Investigate, troubleshoot and resolve incidents across front-end and back-end applications.
• Perform application maintenance and support activities to ensure reliable service delivery.
• Serve as a point of contact for customers via phone, email, and in-person channels.

Skills

Arabic

English

Job description

Position Overview The Support Engineer 1 role will support the delivery and ongoing operations of Oracle Health Solution offering in the Middle East region and rest of the International client support Arabic & English language proficiency is essential to effectively support customer delivery and engagement across the region The successful candidate will work in a collaborative team environment providing functional and technical expertise to customers while troubleshooting issues maintaining applications and delivering a high-quality support experience.

Key Responsibilities

• Provide functional and technical support for Oracle Health solutions including the Clinical AI Agent offering
• Investigate troubleshoot and resolve incidents across front-end and back-end applications
• Perform application maintenance and support activities to ensure reliable service delivery
• Serve as a point of contact for customers responding to technical and functional inquiries through phone electronic and in-person channels
• Build effective relationships with customers and collaborate closely with internal stakeholders
• Clearly communicate investigation progress findings resolutions and next steps
• Document troubleshooting activities investigation notes resolutions and lessons learned throughout the lifecycle of service requests
• Prioritize work according to issue severity urgency and customer impact
• Participate in an on-call rotation as required
• Travel up to 20 based on business and customer needs

Arabic Language Support

• Provide Arabic and English language support for technical and non-technical customer interactions
• Assist with verbal and written translation when required to support customer delivery
• Help ensure clear and effective communication with Arabic-speaking customers and stakeholders

Core Competencies

• Planning & Execution Complete assigned tasks within agreed timelines and in accordance with project and customer requirements Prioritize activities effectively and adapt to changing business needs
• Collaboration & Partnership Work effectively with team members customers and stakeholders to achieve shared objectives and deliver a positive customer experience
• Problem Solving Apply established troubleshooting methodologies to investigate common technical issues analyze relevant information and elevate complex problems when appropriate
• Continuous Learning Develop knowledge of Oracle Health products emerging technologies AI-enabled solutions and relevant industry practices Actively incorporate feedback and participate in training and development opportunities
• Continuous Improvement Identify opportunities to enhance processes workflows documentation and support practices to improve operational efficiency and customer outcomes

Only Oracle brings together the data infrastructure applications and expertise to power everything from industry innovations to life-saving care nbsp

Arabic & English language proficiency is essential to effectively support customer delivery and engagement across the region. The successful candidate will work in a collaborative team environment, providing functional and technical expertise to customers while troubleshooting issues, maintaining applications, and delivering a high-quality support experience. Core Competencies Planning & Execution Complete assigned tasks within agreed timelines and in accordance with project and customer requirements. Prioritize activities effectively and adapt to changing business needs. Collaboration & Partnership Work effectively with team members, customers, and stakeholders to achieve shared objectives and deliver a positive customer experience. Problem Solving Apply established troubleshooting methodologies to investigate common technical issues, analyze relevant information, and elevate complex problems when appropriate. Continuous Learning Develop knowledge of Oracle Health products, emerging technologies, AI-enabled solutions, and relevant industry practices. Actively incorporate feedback and participate in training and development opportunities. Continuous Improvement Identify opportunities to enhance processes, workflows, documentation, and support practices to improve operational efficiency and customer outcomes.