Supervisor - Gaming Marketing Services

Wynn Al Marjan Island; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Wynn Al Marjan Island seeks a Supervisor for the Gaming Marketing Services Team to oversee regulatory compliance, marketing operations, and player engagement within UAE laws and licensing. You will supervise day‑to‑day activities, ensure risk controls, and coordinate with hotel operations and other departments to deliver compliant, high‑quality marketing services.

The role requires 4+ years in gaming/hotel reservation with at least 2 years in supervision, plus experience with VIP players and

Qualifications

• Bachelor’s degree in marketing, Hospitality, Business, or Compliance‑related field.
• 4+ years in gaming/hotel reservation experience; at least 2 years supervisory.
• Experience in gaming/hotel industry highly regarded.
• Prior supervisory or team‑lead experience required.
• Experience with VIP/Mass players under controlled conditions.
• Proficient with OPERA, CRM and Microsoft Suite.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Oversee regulatory compliance of all gaming marketing activities under UAE laws and licenses.
• Supervise day‑to‑day gaming marketing services and host support.
• Coordinate with cross‑functional teams (VIP, Hotel Operations, F&B, Transportation) and monitor staffing and operations.
• Maintain audit‑ready reports and ensure accurate documentation for regulators.

Skills

Supervisory leadership

VIP/Mass player experience

Adaptability

Education

Bachelor’s degree in Marketing, Hospitality, Business, or Compliance‑related field

Tools

OPERA

CRM

Microsoft Office

Job description

Job Description:

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five‑star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is looking for a Supervisor to join our Gaming Marketing Services Team.

The primary duties and responsibilities of this role are:

Regulatory & Compliance Oversight

• Ensure all gaming marketing activities comply with UAE gaming laws, GCGRA regulations, licensing conditions, and internal controls
• Enforce Responsible Gaming principles across all marketing and player engagement activities
• Ensure promotions, incentives, and player benefits operate strictly within approved regulatory frameworks
• Support compliance audits, investigations, and regulator inquiries related to marketing services
• Escalate regulatory risks, player behavior concerns, or control breaches immediately

Marketing Services & Player Engagement

• Supervise day‑to‑day gaming marketing services and host support activities
• Ensure player interactions by the gaming telemarketing team follow approved scripts, eligibility rules, and access controls
• Monitor service delivery for VIP and premium players under enhanced AML, KYC, and risk protocols
• Ensure no inducement, preferential treatment, or communication breaches occur

Operational Coordination

• Ensure marketing activity aligns with floor operations and approved schedules
• Coordinate with Player/Business Development, Hotel Operations, F& B, Transportation & Gaming teams as required
• Monitor service coverage, staffing levels, and operational risks

Reporting & Controls

• Review and submit accurate reports on:
• Player engagement activity
• Marketing service utilization
• Incidents, exclusions, or escalations
• Maintain audit‑ready documentation as required by regulators

About You:

• Bachelor’s degree in marketing, Hospitality, Business, or Compliance‑related field
• Minimum of 4+ years in gaming / hotel reservation experience in a large hotel. At least 2 years of supervisory experience required. Experience in a gaming / hotel highly regarded
• Prior supervisory or team‑lead experience required
• Experience working with VIP/Mass players under controlled conditions
• Proficient in operating OPERA, CRM and Microsoft Suite software programs
• Ability to work flexible hours, including weekends and holidays, based on business needs

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

Requirements: