Style Senior Talent Coach

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated individual to join their team. This role involves ensuring the highest quality standards in guest room inspections and coordinating with various departments to enhance guest experiences. You will assist in hiring and training staff while maintaining a professional environment. The ideal candidate will possess strong communication skills and a commitment to guest service excellence. Join a company that values diversity and fosters an inclusive culture, where your contributions can make a significant impact on guest satisfaction and team success.

Qualifications

• 1+ year of related work and supervisory experience in a hospitality setting.
• High school diploma or equivalent required.

Responsibilities

• Inspect guest rooms and public areas to ensure quality standards.
• Assist management in hiring, training, and evaluating employees.
• Communicate issues and coordinate efforts across departments.

Skills

Guest Service

Team Coordination

Problem Solving

Communication Skills

Physical Stamina

Education

High School Diploma or G.E.D.

Tools

Point of Sale Systems

Computers

Job description

POSITION SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeepers to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to the next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience: Senior IC