Student Success & Wellbeing Advisor Dubai

Heriot-Watt University; Dubai; Presencial; AED 100.000 - 167.000; Jornada completa

Descripción de la vacante

Heriot‑Watt University Dubai is seeking a Student Success Advisor to support undergraduate and postgraduate wellbeing and retention across the student lifecycle. You will engage pre-arrival to graduation activities, delivering workshops, guidance, and proactive outreach as part of the Global Student Success Advisor team.

The role involves collaboration with the Student Life Division, including Student Engagement and Student Council, reporting to the Dubai Campus Student Life Manager and

Formación

• Educated to first degree level.
• Recent HWU graduate with an Honours degree.
• Excellent organisational, interpersonal and communication skills.
• Ability to present effectively to large groups (students and HWU colleagues).
• Excellent IT skills (MS Office) and ability to learn and use institutional student systems.
• A confident, friendly manner.
• Ability to empathise with and understand the needs of students from diverse backgrounds.
• Ability to work quickly, flexibly and accurately in a dynamic, changing environment.
• Ability to build relationships with a variety of stakeholder groups and audiences.

Responsabilidades

• Supporting pre-arrival, induction and transition activities.
• Supporting activities related to student success, engagement and retention (workshops, information sessions, peer support).
• Identify students at risk of non-continuation and provide advice and support.
• Monitor and act on 'at risk' and non-engagement indicators.
• Liaise with colleagues in Schools and Professional Services to ensure proactive support.
• Provide lifecycle support including Suspension, Mitigating Circumstances, and financial/academic help.
• Offer drop-in sessions and appointments for all students.
• Provide targeted support for designated student groups at pre-arrival and transition stages.
• Support Schools in retention and support initiatives.
• Develop and deliver content for student communications across channels.
• Manage and advance the WattBuds programme.
• Analyze student data and develop initiatives based on findings.
• Progress other duties related to Student Wellbeing and Dubai/Malaysia/Scotland services.

Conocimientos

Organisational skills

Interpersonal skills

Communication skills

Public speaking

IT skills

Stakeholder engagement

Empathy

Educación

First degree level education

Honours degree from Heriot‑Watt University

Descripción del empleo

Heriot‑Watt University Dubai is seeking a Student Success Advisor to support undergraduate and postgraduate wellbeing and retention across the student lifecycle. You will engage pre-arrival to graduation activities, delivering workshops, guidance, and proactive outreach as part of the Global Student Success Advisor team.

The role involves collaboration with the Student Life Division, including Student Engagement and Student Council, reporting to the Dubai Campus Student Life Manager and