Student Success Support Specialist

JakBak; Dubai; On-site; AED 44,640 - 66,960; Full time

Job summary

JakBak Education Consultants in Dubai is seeking a Customer Support Executive to provide exceptional service to clients. The role involves responding to inquiries, assisting students with application processes, and ensuring customer satisfaction through effective problem-solving.

The ideal candidate will possess a Bachelor's degree and experience in customer service, demonstrating strong communication skills and proficiency in support software. Join us to make a positive impact on students' educational journeys.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Experience in customer service or support roles is preferred.
• Excellent communication skills are essential.

Responsibilities

• Respond to inquiries via phone, email, and chat professionally.
• Assist students with university program-related questions.
• Troubleshoot customer issues to ensure satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Proficiency in Microsoft Office

Education

Bachelor’s degree in Business, Communications, or related field

Tools

Customer support software

Job description

JakBak Education Consultants in Dubai is seeking a Customer Support Executive to provide exceptional service to clients. The role involves responding to inquiries, assisting students with application processes, and ensuring customer satisfaction through effective problem-solving.

The ideal candidate will possess a Bachelor's degree and experience in customer service, demonstrating strong communication skills and proficiency in support software. Join us to make a positive impact on students' educational journeys.