Strategic Vendor Manager

Help AG, an e& enterprise company; Dubai; On-site; AED 300,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Career progression

Wellness campaigns

Learning and development opportunities

Inclusive and diverse environment

Flexible/Hybrid working

Open door policy

Job summary

Help AG is seeking a Strategic Vendor Manager in Dubai to build and manage relationships with strategic vendor partners and suppliers. The role emphasizes commercial focus, alignment with stakeholders, and development of new initiatives and programs.

The ideal candidate has 5+ years in vendor management, strong negotiation, and solid cybersecurity knowledge. Flexible/hybrid work arrangements are available within Help AG’s systems and services.

Qualifications

• University degree related to Business Administration, IT, Information Security or similar work experience.
• Minimum of 5yrs working experience in the vendor channel space.
• Strong channel/relationship management experience.
• Fundamental understanding of Cyber security basics and related concepts.
• Team leadership experience.
• Ability to work with multiple vendors and stakeholders.

Responsibilities

• Track and report on vendor performance against contract terms and metrics.
• Negotiate terms, rebates, and key projects to meet business objectives.
• Coordinate between external vendors and internal stakeholders.
• Conduct quarterly business reviews to address issues and opportunities.
• Identify internal improvement areas and develop solutions with stakeholders.
• Evaluate potential vendors using established criteria.
• Manage communication to vendors about strategic direction and changes.
• Maintain visibility of interdependent initiatives and programs.
• Develop ongoing partnerships to receive updates on status.
• Distribute information on products and services available or in development.
• Perform biannual risk reviews for business continuity and mitigation.

Skills

Vendor management

Relationship management

Negotiation

Commercial awareness

Team leadership

Stakeholder management

Communication

Problem solving

Cybersecurity concepts

Education

Bachelor's degree in Business Administration / IT / Information Security

Job description

Help AG is looking for a Strategic Vendor Manager who will be responsible for building and managing relationships with Help AG Group's strategic vendor partners and suppliers. The Strategic Vendor Manager has a strong commercial focus for Help AG's business and ensures that all the internal stakeholders are in alignment with business direction and committed requirements. This position will also be responsible for all tactical aspects relating to the development of new initiatives and implementation of new programs and services.

Responsibilities

• Track and report on the performance of selected vendors to ensure delivery in line with contractual obligations and performance metrics.
• Negotiate vendor contribution, back-end rebate programs, commercial terms, key projects for supply and support to exceed Help AG's business objectives.
• Perform as functional bridge amongst external vendors and suppliers as well as internal stakeholders.
• Conduct quarterly business reviews with vendor to address issues and explore new opportunities to improve program profitability.
• Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.
• Evaluate potential vendors using developed and agreed criteria to support business requirements.
• Manage outward communication to vendors to facilitate understanding and awareness of organizational strategic direction, changes and challenges.
• Manage the interaction between vendors and internal stakeholders within Help AG to provide adequate visibility of interdependent initiatives and programs.
• Develop ongoing partnership-based relationship to obtain regular updates on status of program.
• Distribute information on products and services available or being developed.
• Perform biannual risk reviews to update and refine business continuity and mitigation plans, and report on risks pertaining to the relationships.

Qualifications & Skills

• University Degree related to Business Administration, IT, Information Security or similar work experience.
• Minimum of 5yrs working experience in the vendor channel space.
• Strong channel/relationship management experience.
• Fundamental understanding of Cyber security basic and modern concepts related to firewalls, intrusion detection and prevention, endpoints, data leakage prevention, proxies, CASB, SASE, virtualized security functions, data security, security operations tools, GRC and user education/ user security.
• Team Leadership experience.
• Working experience in dealing with complex situations especially pertaining to managing multiple vendors overlapping or conflicting expectations in HELP AG Groups business.
• Outstanding professional communication, attention to detail and organizational skills.
• Strong negotiation capabilities.
• Strong problem solving and issue resolution skills.
• Being able to understand complex business processes and activities.
• Flexible work approach, based on the job requirements.
• Ability to manage vendor expectations and/or escalations from stakeholders within Help AG.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

About Us

Help AG present in the Middle East since 2004, was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.

With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.