Public Sector CX Transformation Lead

Salt Digital Recruitment; Dubai; On-site; AED 279,000 - 390,600; Full time

Job summary

Salt Digital Recruitment is seeking an experienced Customer Experience (CX) Lead to transform digital customer journeys within a leading government organization in Dubai. This role involves championing customer-centricity and optimizing digital experiences for millions of users.

The ideal candidate will have extensive CX leadership experience, strong analytical skills, and the ability to influence senior leaders across complex stakeholder environments. Relevant certifications in CX or Service Design are advantageous.

Qualifications

• Extensive experience leading Customer Experience (CX) transformation initiatives.
• Strong expertise in customer journey mapping and service design methodologies.
• Ability to analyze customer insights and performance metrics.

Responsibilities

• Define and implement customer experience frameworks and standards.
• Lead customer journey mapping and service design activities.
• Identify customer pain points to improve digital interactions.

Skills

Customer Experience leadership

Service Design methodologies

Customer journey mapping

Analytical skills

Communication skills

Education

Relevant certifications in CX, Service Design

Job description

Salt Digital Recruitment is seeking an experienced Customer Experience (CX) Lead to transform digital customer journeys within a leading government organization in Dubai. This role involves championing customer-centricity and optimizing digital experiences for millions of users.

The ideal candidate will have extensive CX leadership experience, strong analytical skills, and the ability to influence senior leaders across complex stakeholder environments. Relevant certifications in CX or Service Design are advantageous.