Strategic Onboarding & Training Lead

Remotedxb; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Medallion is seeking a dedicated onboarding/training program designer to own structured onboarding for new hires, develop itineraries, and coordinate with managers on performance recaps. You will craft role-specific onboarding plans and refresher training, translating workflow changes into clear guidance.

Build comprehensive training resources and support BPO partner programs and quality audits. The role emphasizes collaboration across functions and strong project management to ensure smooth,

Qualifications

• 3+ years experience designing or running structured onboarding or training programs.
• Experience in fast-paced operations, BPO, or healthcare SaaS environments.
• Familiarity with payor enrollment related applications and processes.
• Proven experience building and maintaining training materials and documentation.
• Expertise in GSuite tools including GSheets, GDocs, and GMail.
• Strong cross-functional collaboration and project management skills.

Responsibilities

• Own the design and delivery of a structured onboarding program for every new hire.
• Build and distribute onboarding itineraries and facilitate performance recaps with managers.
• Design and execute role-specific onboarding plans and deliver refresher training.
• Translate process and workflow changes into clear, actionable guidance for staff.
• Build and maintain training resources including job aids, process documentation, and instructional videos.
• Support the design and execution of training programs for BPO partners.
• Conduct quality and adherence audits on BPO work to improve training materials and processes.

Skills

Onboarding design

Training program development

Cross-functional collaboration

Project management

Tools

GSuite

GSheets

GDocs

GMail

Job description

Medallion is seeking a dedicated onboarding/training program designer to own structured onboarding for new hires, develop itineraries, and coordinate with managers on performance recaps. You will craft role-specific onboarding plans and refresher training, translating workflow changes into clear guidance.

Build comprehensive training resources and support BPO partner programs and quality audits. The role emphasizes collaboration across functions and strong project management to ensure smooth,