Strategic Customer Success Partner - Remote

Remotedxb; Dubai; On-site; AED 300,000 - 520,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401K with match

Job summary

PerfectServe is seeking a customer success professional in a remote-first role to advocate for customers and end users, building strong relationships with executive sponsors and practice administrators. You will drive value from scheduling solutions and monitor adoption with Salesforce, Zendesk, Looker, and Pendo.

You will lead process improvements, own escalated issues, collaborate with Account Executives on account plans, and support renewals while keeping thorough, up-to-date records in

Qualifications

• 4+ years of experience in Customer Success, Account Management, or Professional Services.
• 2+ years of experience supporting SaaS products.
• Scheduling workflows or healthcare operations experience preferred.

Responsibilities

• Advocate for customers and end users within the organization.
• Build trusted relationships with executive sponsors and practice administrators.
• Partner with customers to maximize value from Lightning Bolt Scheduling.
• Monitor account health and adoption trends using Salesforce, Zendesk, Looker, and Pendo.
• Lead process improvement and optimization initiatives.
• Own and resolve escalated service issues.
• Collaborate with Account Executives to execute customer account plans.
• Support renewal readiness and manage renewal paperwork for select accounts.
• Maintain accurate customer documentation in Salesforce and Confluence.

Skills

Customer Success

Account Management

SaaS

Travel readiness

Tools

Salesforce

Zendesk

Looker

Pendo

Job description

PerfectServe is seeking a customer success professional in a remote-first role to advocate for customers and end users, building strong relationships with executive sponsors and practice administrators. You will drive value from scheduling solutions and monitor adoption with Salesforce, Zendesk, Looker, and Pendo.

You will lead process improvements, own escalated issues, collaborate with Account Executives on account plans, and support renewals while keeping thorough, up-to-date records in